Sr. Director National Enterprise at QTC Management, Inc. in San Antonio, Texas

Job Description:

This position is remote. 

The Senior Director of National Enterprise and OSHA ADA Compliance plays a pivotal role in shaping and implementing the network expansion strategy for National accounts and ensuring OSHA ADA compliance at IPA locations. This role involves building and nurturing relationships with both existing and prospective National accounts, validating their business models, and optimizing support for all programs.

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information

In this rewarding role, you will:

• Oversee Managers and Regional Managers to ensure the effectiveness of National Enterprise and OSHA ADA Compliance efforts


• Develop and ensure compliance of OSHA ADA Strategy and MDEO support to support Leidos, QTCs commitment on veteran experience and customer obligations by creating a strategy, organizational structure and operating model to:


• Formulate an organizational vision and strategy with a clear execution path to position Leidos QTC as a leading subcontractor for all supported programs.


• Meet customer expectations through proactive, predictive, and analytical management, while ensuring compliance standards and KPIs are achieved. This includes continuous review and monitoring of National provider accounts to optimize performance for all programs.


• Develop and implement strategies for national network growth and accessibility in alignment with market and program needs.


• Identify and implement enterprise-wide efficiencies and solutions to ensure a quality workforce and standardized processes and metrics.


• Achieve short-term and long-term cost controls by eliminating non-value-added or non-standard quality processes, including reducing unnecessary staff travel.


• Establish necessary data, metrics/MBOs/KPIs, and supporting technologies to drive continuous improvement and deliver outstanding outcomes.


• Implement integration strategies and plans with relevant teams, organizations, and stakeholders to ensure successful execution of strategic plans that enhance value, manage risk, and improve affordability, and support growth and quality.


• Build strong relationships across the company, offering valuable feedback to management and quality teams on issues, opportunities, and ways to enhance strategic priorities.


• Drive ongoing improvements to processes and tools for tracking customer experiences across various channels, devices, and touchpoints.


• Assist Program Management in achieving customer experience (CX) goals by capturing precise data, setting benchmarks, and designing and implementing a CX roadmap for ongoing improvement. This includes monitoring progress for both internal and external customers.


• Work closely with operations leaders, IT developers, marketing/communications, and sales teams to improve customer service and enhance brand awareness across all business lines.


• Build and sustain relationships with both new and existing accounts by understanding their needs and maintaining productive connections through regular, direct, and in-person communication.


• Create, implement, and execute detailed retention strategies for National Enterprise accounts and providers requiring OSHA ADA compliance.


• Perform other duties and responsibilities as assigned.


• Travel approximately 30% of the time or as needed.


• Have exceptional written, verbal, and visual communication abilities.


• Have extensive experience in collecting and analyzing customer statistical data.


• Have strong understanding of OSHA ADA regulations.


• Have demonstrated success in leading and managing quality and compliance within the healthcare sector.


• Have proven ability to lead cross-functional teams and informal networks to foster a culture of quality throughout the organization.


• Have skill in building and managing teams across a geographically dispersed network.


• Be capable of inspiring and motivating a high-performing team, maintaining accountability, and effectively solving problems while developing and supporting team performance.

You must have:

• A bachelor’s degree from an accredited college preferably in a healthcare related field or equivalent experience/combined education


• A minimum of 15 years of managed care/medical case management leadership experience, with minimum of 5 years of experience in provider network contracting or provider relations


• A proven track record of collaborating effectively to engage team members and senior leadership in supporting IPA participant operational execution


• Experience in organizational development, change management, and facilitating teamwork


• Experience managing National Enterprise accounts and OSHA ADA Compliance preferred


• An ability to successfully pass National Agency Check with Inquiries (NACI) background investigation

Salary Range: $170,289 - $189,210.00 + up to 20% bonus Eligibility

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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