Member Service Staff (Beaumont) at YMCA OF CENTRAL KENTUCKY in Lexington, Kentucky

Job Description:

Member Service Staff is responsible for Customer Service, Membership sales and changes, program/class registration, tours of the facility, organization and completion of tasks, and communication liaison between the members and/or public.

Required Weekly Shifts: Fridays 5-9:15pm, Saturdays 1:30-6:15pm, Sundays 2pm-6:15pm

Service Skills:

Greet members and guest
Membership Sales/Changes and Updates
Show interest in member and guests concerns
Know members' names and use them in their presence
Listen to suggestions and respond promptly
Address of complaints/concerns immediately
Serve as liaison between members and program supervisors
Provide information on facility services and programs
Program/Class Registration and Cancellation
Tours (implementing and follow-up)
Monitoring Access In/Out of the YMCA facility
Phone Inquiries and Registration
Always look for way to improve performance
Emphasize fun, make the Y a happy place with positive relationships
Maintaining Neat/Clean Area (includes services such as making coffee etc.)
Able to remain alert for extended periods of time

Relationship Skills:

Make members feel comfortable and at ease.
Be open, friendly and approachable to members
Initiate interaction with and between members
Frequently ask if there is any way you can help
Ask about family, job, hobbies, get to know personally
Ask about their goals; progress and satisfaction

Member Involvement Skills:

Be knowledgeable about programs areas and share information with members
Be knowledgeable about the YMCA, its programs and policies
Be informed and up-to-date on latest developments in your field
Recommend participation in a variety of Y programs
Be able to articulate the YMCA's Mission, values and benefits
Ask members to contribute to the annual campaign
Be able to articulate the role and importance of volunteers

Technology Skills:

Become proficient in company software
Locker Sales
Retail Sales/Inventory
Close-outs/Balancing Daily Work
Proficient on General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.)

JOB REQUIREMENTS
Certifications:

Certified in 1st Aid and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)
Certified in CPR and AED and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)

General Requirements:
This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be multi-task with good problem solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.

BENEFITS
FREE city-wide YMCA membership
Discounted Program Fees
Flexible Work Schedules
Training Opportunities