BENEFITS: Medical, vision, & dental insurance, 401K, sick leave, paid holidays, vacation time, pet and legal insurance, EAP, and more!
ROLE & RESPONSIBILITIES
We are seeking an internal Jr. Customer Success Specialist to support our IT customer success team! In this role, you'd have the opportunity to work with various teams within Averro to help ensure business and technical needs are met. This would be a great opportunity for someone looking to learn and grow!
Supports large client onboarding project, traveling to client locations
Provide assistance to senior CSS team members in managing client relationships, gradually learning to take on more responsibility and ownership of assigned customer accounts.
Help maintain and update client information in CRM systems (such as Target Recruit or SharePoint), ensuring records are accurate and accessible.
Assist in coordinating the implementation of services, ensuring seamless integration and collaboration between clients and internal teams.
Help track license usage and manage client assets, ensuring everything aligns with client needs and budgets.
Assist with creating and maintaining client-specific documentation, helping streamline processes based on client requirements.
Help in coordinating the resolution of client issues, ensuring they are addressed promptly by liaising with internal teams.
Support in reviewing service level agreements (SLAs) and assist with weekly ticket reviews to ensure accountability and service standards are met.
Help gather and prepare service performance reports, contributing insights to drive continuous improvement.
Participate in client service reviews, assisting in preparing updates on service delivery and client satisfaction.
Assist in collecting customer feedback and supporting improvement initiatives to enhance the client experience.
Help conduct satisfaction surveys and follow up on areas for improvement to ensure clients remain satisfied with our services.
Assist in delivering training sessions to clients on Averro's tools, products, and resources. Help create clear and effective training materials, such as guides, tutorials, and presentations, tailored to the specific needs of each client. Provide follow-up support to ensure customers are confident in using the technology and resolve any questions or challenges they may face.
ESSENTIAL QUALIFICATIONS
Associate or Bachelor's degree (or equivalent work experience) in Business, Information Technology, or a related field.
1-2 years of experience in customer success, IT services, or service desk support (experience within an MSP or tech environment is a plus but not required).
Familiarity with IT services, cloud computing, and cybersecurity is a bonus.
Strong communication and organizational skills with a customer-first attitude.
A willingness to learn, take direction, and grow into the role.
A proactive, positive approach to problem-solving and client relations.
Eager to learn and grow within the role.
Strong attention to detail and ability to handle multiple tasks at once.
Adaptable and open to feedback in a dynamic environment.
WHY AVERRO?
Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim - Your Ascent.
Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.