IDR is seeking a Desktop Analyst to join one of our top clients in Memphis. This role involves providing first and second level technical support to end-users for hardware and software issues on desktop computers across the organization. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Desktop Analyst :
- Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
- Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
- Collaborate with IT teams to troubleshoot and resolve escalated incidents.
- Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
- Manage all endpoint installations and configurations.
- Assist in maintaining and updating inventory of computers and related peripherals.
- This is a 6+ month contract position.
Required Skills for Desktop Analyst :
- Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
- Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
- Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
- Competence in supporting MacOS and Apple devices.
- Thorough knowledge of current desktop computer operating systems, particularly Windows.
- Ability to set up and configure computers and printers in a network environment.
- Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
- Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
- Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
- Excellent written and verbal communication skills.
- Exceptional customer service skills.
- Minimum of 3 years of experience in a service desk support role.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row