Vivid is working with a rapidly expanding European organization in the transport and logistics space who is seeking a short to long term engineer to support the with their build out.
They are seeking a proactive and skilled Service Engineer to provide daily general computer support and ensure the smooth operation of our IT systems. In this role, you will be responsible for setting up computers through Intune, creating user accounts in Entra AD (Microsoft Active Directory), and providing basic network support. Your technical expertise and customer service skills will be crucial in enhancing our IT services and user satisfaction.
Key Responsibilities:
Computer Support: Provide daily technical support to users, addressing hardware and software issues promptly and efficiently.
Device Setup: Configure and set up computers using Intune for automated installations, ensuring compliance with company standards.
User Management: Create and manage user accounts in Entra AD (Microsoft Active Directory), including provisioning, deprovisioning, and role assignments.
Basic Network Support: Assist with troubleshooting basic network issues, ensuring connectivity and performance across the organization.
Documentation: Maintain accurate documentation of IT processes, user setups, and troubleshooting procedures.
Collaboration: Work closely with the IT team to identify and implement improvements in support processes and technology.
Training and Support: Provide training and assistance to users on IT tools and best practices, fostering a knowledgeable user base.
Qualifications:
Education: Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Experience: Proven experience in a technical support role, with a focus on desktop support and user management.
Technical Skills: Familiarity with Microsoft Intune, Entra AD (Active Directory), and basic networking concepts.
Problem-Solving: Strong troubleshooting skills with a methodical approach to diagnosing and resolving issues.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Customer Service: A customer-centric attitude with a commitment to providing high-quality support.
If you're interested in hearing more, please contact Loui Cowles on 252 283 0030 or via email on loui.cowles@vividresourcing.com