5+ years' experience working in a Service Desk Analyst or related position
Proven expertise with positive customer service skills and communication skills
Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk
Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals
Support of Microsoft Windows 10 Operating System
Support of MS O365 provisioned accounts
Support of mobile devices such as iphone, android, iPads, Surface Devices, etc.
Support of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.
This role required going onsite 5x/week in Boston, MA
Plusses
Experience supporting a law firm
Experience with iManage or NetDocuments
Executive/VIP IT support
Day-to-Day
An international law firm is looking for Service Desk Analysts to join their team in Boston, MA and work onsite 5x/week. The service desk provides support for roughly 600 end users, including executives and the c-suite. The majority of the service desk team works remotely but this individual will be the sole service desk analyst onsite in Boston. He/She will be responsible for remote phone support, deskside support for those in the Boston office, and basic A/V support.
The firm focused on bankruptcy, litigation, life sciences, technology, real estate, and corporate and transactional matters.