Monrovia, CA, US (Hybrid 3 days onsite and 2 remote)
Charge Forward: Powering the Future of Sustainable Mobility
More than just a leading provider of innovative charging solutions, company isn't just building EV chargers, we're pioneering the sustainable mobility revolution. Since the world's first modern electric car, our tech has been at the forefront, and today we're a top 100 global automotive supplier with a commanding 41% market share.
Our pioneering spirit continues to guide us as we develop charging solutions for a diverse range of applications. We offer a comprehensive portfolio of products for on-road electric vehicles, as well as industrial workhorses like forklifts to airport ground support equipment. Renowned for safety, efficiency, and extending battery life, our chargers pave the way for a climate-neutral mobility of the future.
We are seeking an experienced IT Operations Manager to oversee and manage our IT infrastructure, and helpdesk team. In this role, you will be responsible for ensuring the seamless operation of the company's IT environment, managing IT projects, and supporting business objectives through the effective use of technology. The IT Operations Manager will lead a team of IT professionals, ensuring that all infrastructure, systems and networks are operating efficiently and securely.
Key Responsibilities:
Oversee the installation, configuration, and maintenance of servers, networks, and hardware and O365 instances,
Lead and mentor the IT help desk and infrastructure team, providing guidance, setting goals, and ensuring high performance.
Plan, execute, and manage IT Operations projects, ensuring they are delivered on time, within scope, and budget.
Ensure IT security best practices are followed, implement data protection policies, and ensure compliance with relevant regulations.
Oversee the provision of technical support to internal users, resolving issues related to hardware, software, and networks.
Collaborate with external vendors and service providers for procurement and support of IT services.
Identifying cost-effective solutions for the company's technology needs.
Develop and maintain disaster recovery plans to ensure business continuity in case of system failures or cyberattacks.
Maintain accurate documentation of IT systems, policies, and procedures.
Collaborate with leaders to understand needs and implement solutions.
Required Qualifications:
Bachelor's Degree in Information Technology, Computer Science, or a related field.
5+ years of experience in IT, 2+ of experience managing an IT help desk and/or infrastructure organization
Proficiency in managing IT infrastructure including servers, networks, and cloud services.
Experience with Microsoft O365 tools and software including experience using and administering Entra, Intune and Mail.
Strong leadership skills with the ability to manage and mentor a team.
Experience in project management and the implementation of IT solutions.
Experience with IT security and data protection best practices.
Strong understanding of IT governance and compliance with relevant laws and standards
Excellent problem-solving, communication, and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Qualifications:
Knowledge of cybersecurity trends and emerging technologies.
Familiar with 0365, Intune, Outlook, Active Directory
Reporting to the IT Director
Company is dedicated to fostering a supportive and dynamic work environment, offering a comprehensive benefits package designed to enhance the well-being and professional growth of our employees. Our benefits include:
Health, Dental, and Vision insurance to ensure you and your family's health needs are met.
Short-Term and Long-Term Disability (STD, LTD) insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for additional financial flexibility.
401K Retirement Plan to help you plan for a secure future.
Employee Assistance Program (EAP) offering confidential support and resources for personal and professional challenges.
Generous Holiday Schedule and Vacation/PTO Policy, allowing you to recharge and spend time with loved ones.
IDEA Program encouraging innovation and continuous improvement.
Wellness Rooms to support your physical and mental well-being.
Hybrid Work Policy offering flexibility and promoting a healthy work-life balance.
Referral Bonus Program incentivizing employees to bring talented individuals into our organization.