Associates degree or equivalent experience (5-6 years collections experience)
Customer-service oriented
Verbal and written communication skills
Display organizational, interpersonal, analytical, and decision making skills
Proficient within Microsoft Office, including Word and Excel
Strong sense of urgency - ability to accommodate to quick requests
Nice to Have:
Proficiency within SAP software applications
Job Description/Responsibilities
Collect on customers' accounts, both past due and proactive collections, by working and clearing UDM Worklist daily.
Handle incoming calls and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately.
Notify the Credit Analyst, Sales, and RBC of any ongoing payment issues with a customer's account.
Recommend accounts for bad debt provision and/or third-party collections.
Identify, research, and distribute disputed invoices
Coordinate with internal departments to ensure they are resolved.
Research and resolve short and partial payments.
Complete Online billing as required by customers.
Submit and Process Credit Memos on Customer Accounts.
Process Credit Card Payments.
Back-up Credit Analyst as required.
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
Portfolio management of 400 - 700 active customers ranging $100-$1M at any given time.
Use rigorous logic and methods to solve difficult problems. Must possess the ability to foresee, react, and offer solutions and look beyond single solution answers.
Sign off on conditional/unconditional lien releases.