The Field Specialist is responsible for servicing and repairing a variety of office equipment at customer locations within a specific geographic area. This role may also involve Team Lead or Coordinator responsibilities. Candidates are required to have at least one Industry Certification.
Primary Responsibilities
Specializes in servicing and repairing complex office products.
Manages territory, inventory, and customer relationships.
Provides 2nd level technical support to other technicians.
Drives revenue-generating opportunities through various leads.
Works with minimal supervision while demonstrating technical expertise.
Performs diagnostics, installations, and repairs on office equipment.
Conducts on-the-job training for new and experienced technicians.
Maintains productive customer relationships and ensures high levels of customer satisfaction.
Completes administrative tasks accurately and in a timely manner.
Handles difficult customer situations and serves as a communication link for unresolved technical issues.
Required Experience
Typically requires 3+ years of related experience, including at least 2 years as a Technology Service Consultant I.
One Industry Certification is required, along with sustained performance levels over at least 2 years.
Valid state driver's license and minimum auto insurance coverage are required for extensive travel.
Required Education
Completion of a technical school program is preferred.
Working Conditions
The position typically involves working in an office environment with adequate lighting, ventilation, and normal temperature ranges.
Extensive daily travel by automobile is required, and walking within urban areas may also be necessary.
Regular exposure to conditions that could result in minor cuts and burns; frequent exposure to chemical solvents and cleaners.
Shift work, overtime, and on-call duties may be required.
About the Company
Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a group of information seekers and customer-obsessed collaborators dedicated to delivering services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us in driving high-performance teams and our commitment to excellence. At Ricoh, your contributions will help shape the future of our industry.