Taylor Fresh Foods, Inc. is dedicated to being North America's favorite maker of salads and healthy fresh foods. Our "Taylor Family" includes over 20,000 team members who are passionate about making high quality, great tasting products for North America. As we continue to rapidly grow, we have a career opportunity available for a talented and motivated individual to join our Taylor Farms New Jersey team as a Customer Relations Associate.
Summary:
In this role, you will be responsible for assisting customers with processing orders, resolving complaints, and maintaining strong relationships with partners. As the first point of contact for valued partners, the ideal candidate will possess excellent communication skills, strong attention to detail, and demonstrate the ability to organize customer information and solve or escalate problems quickly and efficiently.
Duties and Responsibilities:
Respond to incoming calls and emails from customers in a timely and courteous manner.
Assist with identifying customer needs and forwarding resolution opportunities to appropriate team members.
Collaborate with other departments to ensure purchase order fulfillment.
Develop and maintain positive relationships with partners by providing exceptional customer service.
Process orders and appointments accurately and in a timely manner to ensure on time and in full delivery.
Ensure all information is entered accurately in the company database.
Maintain accurate and up-to-date records of customer interactions in supplemental files and our customer relationship management tool.
Continuously learn and stay up to date on our customer products, facility standards, and policies / procedures
Assist senior team members with client inquiries and requests.
Work with management on assigned ad-hoc projects, research, and tasks.
Skills/Abilities and Experience Requirements:
Minimum of a high school diploma or equivalent certificate.
1-2 years of work experience, preferably in the food manufacturing industry.
Excellent telephone, email, and interpersonal skills
Strong attention to detail and organizational skills