Install, upgrade, support and troubleshoot Windows 10, Windows 11, and any other authorized desktop application (including Office 2016, and 2013).
Support of O365 applications including Outlook, Teams,
Install, upgrade, support and troubleshoot printers, computer hardware, and any other authorized peripheral equipment including company owned mobile devices.
Support installed Audio Visual equipment in office locations.
Perform remedial repairs on computers, printers, mobile devices, and any other authorized peripheral equipment.
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to workstations that have authorized access to the network.
Familiarize end users on basic software, hardware, and peripheral device operation.
Work with vendor support contacts on mobility and audio visual issues
Escalate issues and involve experts whenever required in order to resolve issues as quickly as possible following established procedures.
Operates within ITIL framework established for incident, problem, change, and request management.
Qualifications:
Demonstrates collaboration across interfacing teams and functions
Able to effectively manage simultaneous security initiatives
Strong verbal and non-verbal communication skills
Technical security certifications or academic background preferred