We're looking for a Customer Service Analyst to join our team!
The Customer Service Analyst position will function as the primary point of contact for customer concerns regarding any questions they may have on their contractual agreement. The candidate will act as a liaison between the end Customer and Channel. The best candidates will be self-motivated, team-oriented, and eager to be a part of a rapidly growing business.
Key Responsibilities
Answer all customer communications in a friendly, professional, and timely manner
Prepare requested customer service documents prioritized based on SLA
Complete and send daily ACH return report and update CRM appropriately
Coordinate inter-departmental responsibilities to ensure a timely customer response
Process customer complaints, inquiries, authorizations, requests, and resolution follow up
Enlist efforts of sales and senior management when necessary to best assist customers
Prepare daily, weekly, and monthly reports
Skills & Specifications
Strong verbal and written communication skills
Excellent phone etiquette
Critical thinker and possesses strong problem-solving skills
Ability to work through the organization and with key business partners on a day-to-day to hit key metrics
Ability to multitask while maintaining a high level of accuracy
Ability to analyze information and draw conclusions
Ability to discern when confidentiality must be observed
Ability to work flexible hours around business need
Education & Qualifications
3 - 5 years' experience in a high-volume corporate customer service environment
Must be efficient with Microsoft Suite
Bachelor's Degree preferred
Who is Channel?
We are a leading provider of equipment finance and working capital funding solutions for small businesses, exclusively through Equipment Finance Companies. Utilizing customized technology and business processes, a strong balance sheet, and risk analytics, Channel provides single source financing that supports third-party originators and their customers who have business growth opportunities and a need for capital.
Since its founding in 2009, Channel has originated over 16,000 transactions funding over $1-billion and is one of a limited number of full-service, non-bank lenders successfully filling the gap in small business credit availability. Channel has five office locations in four states and has ranked among the 500/5000 fastest-growing private companies in the U.S. by Inc. magazine for 12 consecutive years.
The Legalities
Channel Partners is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, national origin, disability, veteran status, marital status, family status or any other basis prohibited by law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.