We're currently seeking a Field Service Manager for a leading custom machinery manufacturing in Elk Grove Village, IL. As a Field Service Manager, you'll play a vital role in leading the field service operations and providing exceptional customer support, spending majority of their time troubleshooting machine issues with clients over the phone and through video calls.
Pay: $38/hr to $45/hr
Travel: 10% for occasional complex installations.
Exciting and Custom Machinery
Qualifications:
6+ years of related work experience within field service, as a field service technician/mechanic/engineer or service technician/mechanic/engineer.
1+ years of experience in field service management or supervisory, as a field service manager or service manager would be a PLUS!
Strong troubleshooting skills, ability to resolve mechanical and electrical issues remotely over the phone or by video call.
Hands-on experience with machine building or installations is a PLUS!
Ability to manage and support a small field service team.
Proficiency with video call platforms for remote troubleshooting.
Willingness to travel occasionally (10%) for complex installations.
Responsibilities:
Troubleshoot and resolve machine issues for clients via phone and video calls.
Manage and lead a small team of field service technicians.
Provide remote technical support for machine installations and repairs.
Assist the shop team with equipment assembly and troubleshooting as needed.
Ensure high levels of customer satisfaction by addressing technical concerns promptly.
Maintain accurate service records and provide feedback to improve product design and service efficiency.
Travel for complicated machine installations (approximately 10% travel).
We're actively interviewing for this role so apply ASAP if this is of interest! OR send an updated resume to iwigmans@teamaegis.com