Infosys is seeking Network Hands and Feet Support Consultant. This role requires close partnership and collaboration with other Infra Engineers and Subject Matter Experts.
Required Qualifications: • Candidate must be located within commuting distance of Ladson, SC or Tuscaloosa, AL or be willing to relocate to the area. This position may require travel. • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 4 years of Information Technology experience. • At least 3 years of experience in configuration, installation, management and troubleshooting of Network routing/switching/wireless network/factory network • Experience in application transport and network infrastructure protocols SSLTLS, DNS, DHCP, WINS, NTP, RADIUS, TACACS, AAA, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD. • Working in 24x7 operations support. • Support team in resolving critical technical issues during crisis situations • Coordinate with remote technical team and users for any service request, incidents, technical requirements • New installation and configuration of network, security equipment, escort third party suppliers and • Coordination with suppliers requiring onsite troubleshooting/installation
Preferred Qualifications: • Take part in discussion with Business Team/SME's to understand the requirements and work with architect team to implement optimal solution • Engaging problem management process for root cause determination & permanent corrective action. • Training L1/L2 colleagues on various operational topics both technical and process. • Driving service improvement and customer satisfaction • Customer interaction skills • Experience in running operations with ITIL processes / ITIL certified. • Excellent Analytical and troubleshooting skill. • Excellent in Verbal, written communication. • Certification in network routing and security technologies.