The Client Computing Specialist II position is responsible for the support of client computing technologies within the scope of the CBPS-IT technology portfolio. The incumbent's responsibilities include, but are not limited to the following:
Administration & Implementation:
Maintaining a standard computer image provided by the Corporate office on laptops, desktops and peripheral devices, which may include smartphones, tablets and other mobile devices.
Receiving, hardware, software, license tracking, and end-of-life disposition.
Requires frequent contact with the end-user community.
Administers asset management, including hardware/software inventory and maintaining licensing compliance.
Adheres to the Change Management process for all systems and services.
Performs automated software distribution tasks to test and push-down updates, patches, and new software installations as required.
Performs project management for move/add/change projects as needed.
General Support:
Supports the general computing environment by managing, maintaining, and repairing technology within scope of CBPS-IT.
Performs 2nd-level technical support for local and remote end-users including troubleshooting, break-fix, and user education.
Manages incidents and correlates into problem resolution as necessary.
Fulfills service requests as needed to assist 1st-level support when a technical problem is too complex or beyond scope.
Perform desk?side support services image, install, and deliver laptops and desktops to the end-user community world-wide, perform hardware and software upgrades, and network printer installation and configuration.
Facility & Business Unit Support:
Provides technology support to the local business unit with regard to operations, which includes but is not limited to the following:
Break fix of Hardware (Scanners, PC's, Printers, hand held, etc)
Installation of software (Kofax, SCLogic, Office 365,)
Monitoring of BPC Production environment ( Kofax, Sftp, Email, etc)
Preventative Maintenance on Processing Equipment.
Manage / Monitor the Physical Security System software
Access Control Management (ID Badge, Credentials)
Video Doorbell and Registration iPad Systems - Administration & Support
Data Center Support
Provides support as a backup to the Systems Engineers and Network Engineers under the direction of the Systems Engineering Manager or Network Engineering Manager respectively, as required for Data Center Operations, Implementation, and/or Troubleshooting. This may include, but will not be limited to the following:
Escorting service personnel onsite and overseeing work
Providing hand's-on assistance for troubleshooting
Assisting with the installation of new equipment
Reviewing trouble logs, etc.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Experience:
Help desk: 4 years (Preferred)
Windows: 3 years (Preferred)
Microsoft Office: 4 years (Preferred)
Microsoft Intune: 4 years (Preferred)
Ability to Relocate:
West Valley City, UT 84120: Relocate before starting work (Required)