Quantified is an innovative startup dedicated to revolutionizing the world of sales training and coaching with a game-changing AI simulation and coaching platform. Our dynamic SaaS platform offers a unique solution to one of the biggest challenges in sales: sales coaching works, but it doesn't scale.
Quantified was a finalist in the EdTech Cool Tool awards in the AI Category, has been a finalist for Austin Inno's 50 on Fire, and Holmes Report named CEO Noah Zandan one of the Top 25 innovators in the field of influence.
Quantified is remote first with a home office in Austin, TX. Board members include Peter Zandan, previously founder of Intelliquest (IPO) and Zilliant, and Erik Huddleston, CEO of Aprimo and previously CEO of Trendkite (acquired by Cision). Investors include Mark McClain, founder and CEO of Sailpoint (IPO), Brett Hurt, founder and CEO of data.world and previously Bazaarvoice (IPO), and Mark Newman, founder and CEO of Nomi Health and previously HireVue.
The Position:
We're hiring for a remote Implementation & Support Specialist to address our customers' technical needs in implementation and on an ongoing basis. This role is ground zero in scaling both our technical support and implementation functions, and will help shape how we serve our customers across the next phase of growth. The successful candidate will have obsessive attention to detail and strong organization skills; technical proficiency; be a team player in a fast-growing startup; and have a strong appetite to grow their career.
Key Responsibilities:
Implementation: Assist in the planning and execution of client implementations, building out new customer environments and modifying existing environments. Ensure a smooth and efficient onboarding process. Become a subject matter expert on Quantified's platform, and how it is deployed across the customer base.
Project Management: Utilize Monday.com to manage multiple implementation projects simultaneously, coordinating tasks and timelines to meet client expectations and project deadlines.
Documentation: Create and maintain detailed documentation for each implementation, including project plans, client configurations, and best practices.
Technical Support: Provide product support for Quantified's customers via email as a primary channel. Offer ongoing support to address any inquiries or issues that may arise, efficiently managing customer tickets in Zoho.
Collaboration: Work closely with cross-functional teams, including sales, product development, and customer support, to relay client feedback and contribute to the improvement of our product.
Growth opportunity - Client Needs Assessment: Partner with a Senior Implementation Manager to understand each customer's unique requirements for Quantified.ai's Simulator, ensuring a deep understanding of their needs and approaching each build with strong attention to detail. Take a consultative approach to implementation that contributes meaningfully to customer satisfaction and retention.
Desired Skills and Experience:
Education: Bachelor's Degree
Experience: Minimum of 2 years of experience in SaaS technical support, implementations, or similar function. Prior startup experience highly desirable.
Technological Proficiency: Comfortable learning and using new tools and technologies, including SQL, AI chatbots, and knowledge bases. Familiarity with Zoho or other support ticketing system.
Detail-Oriented: Strong attention to detail, ensuring accuracy in client configurations and project management.
Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to clients and team members.
Project Management Skills: Basic project management skills and the ability to prioritize tasks effectively.
Adaptability: Ability to thrive in a fast-paced startup environment and adapt to evolving client needs.
If this position is wildly successful, in one year you will have:
Contributed to the success of our implementation process, making it better, faster, stronger.
Had a meaningful, positive impact on our customers' experience, demonstrated by strong CSAT scores and revenue retention
Become an expert in Quantified's platform, able to identify and assess a wide range of technical issues and play a key role in designing and implementing solutions.
Perks and Benefits:
Competitive market compensation
Excellent health/dental/vision insurance with HSA
401k plan
Remote-First Organization with Open PTO
Annual company retreats at locations you vote on
A tight-knit team of startup veterans who will be personally invested in your growth and success
Application Process: To apply, please send your resume to careers@quantified.ai with the subject line "Implementation & Support Specialist Application [Your Name]."
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
We are committed to an inclusive and diverse Quantified. We are an equal-opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
If you have the exceptional combination of skills and qualities that we are looking for, we're excited to meet you!