Job Title: Senior Principal Consultant - Solution Architect (ServiceNow)
Location: Atlanta, GA
Duration: 2 Years
Job Type: 100% onsite
Key Responsibilities: • Provide technical leadership to the project team and client stakeholders. • Create and maintain a detailed view of the existing architecture and technical roadmap. • Design and collaborate with Business Process Analysts and Developers to create High-Level Solution Design Documents. • Define and communicate technical solutions aligned with business problems and systems architecture at an architectural and design level. • Ensure adherence to technical governance processes and policies. • Provide architectural controls to guarantee the correct technical solutions are used to deliver business solutions. • Develop and maintain a detailed view of integrations across the platform. • Create and maintain a Technical Implementation roadmap for future development. • Resolve technical escalations, including responding to defects and performance issues. • Conduct ServiceNow Health Scans to assess platform performance, manageability, usability, scalability, upgradability, and security. • Review design and code per sprint to ensure quality and alignment with business needs. • Provide hands-on assistance with detailed design and implementation of selected projects. • Ensure that designs align with licensed modules, and communicate licensing changes to clients when needed. • Maintain expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem. • Assist in migrating configuration across different ServiceNow instances. • Support the Center of Excellence (COE) in developing training paths for professional advancement. • Contribute to the ongoing definition of best development and solution practices. • Lead training workshops to share experiences and best practices across the team.
Qualifications:
Mandatory • Certified ServiceNow System Administrator (CSA) plus one Mainline certification (CSM, MCO, HRSD, ITSM, GRC, etc.). • Proven hands-on experience with ServiceNow projects. • Excellent communication and client-facing skills. • IT graduate or equivalent experience.
Preferred Qualifications: • B.Tech / MCA / M.Tech / BSc (Computer Science) / B.E. • In-depth understanding of ServiceNow modules and their integration across business systems. • Experience working in cross-functional teams with business process analysts and developers.