Job Description:
Job Title: Support Engineer II
Location-Type: Hybrid in Atlanta GA (3 days/week onsite)
Start Date Is: ASAP
Duration: 1+ year long contract
Compensation Range: $30-40/hr W2
Job Description:
- Monitor production systems for performance, addressing failures or critical issues promptly.
- Maintain and develop knowledge resources (processes, procedures, troubleshooting guides).
- Collaborate with teams to document production configurations and set operational standards.
- Analyze and manage the ticket queue, identifying trends for problem investigations.
- Research and recommend new technologies to improve operational performance.
- Support scheduled installations, upgrades, and maintenance.
- Provide on-call support as needed.
Must-Have Skills / Requirements:
- 2+ years of experience in a media or internet technology operations environment, particularly in Linux/Unix production support.
- Strong experience in Internet application support within open-source platforms.
- Technical expertise in server administration, user authentication, configuration management, and networking.
- Advanced knowledge of cloud technologies and container-based environments (Kubernetes, Docker).
- Experience with monitoring tools (e.g., Zenoss, Nagios, DataDog).
- Familiarity with configuration management and automation tools (e.g., Chef, Puppet).
- Willingness to participate in on-call duties.
Nice to Have Skills / Preferred Requirements:
- Experience with web/systems programming languages (e.g., Python, PHP, Ruby).
- Familiarity with tools like ServiceNow, PagerDuty, JIRA, and Confluence.
- Understanding of video encoding and streaming technologies.
Soft Skills:
- Strong communication skills for interacting with technical and non-technical users.
- Excellent collaboration and customer service orientation.
- Ability to thrive in a fast-paced, dynamic environment.
- Detail-oriented with a focus on processes.