The Accounts Receivable team at Ria Operations Hub in Buena Park supports Ria Money Transfer, a world-class FinTech with a multicultural team where diversity is not just a buzzword. We began as a small immigrant-founded business with one simple mission: to help people like us stay connected to their loved ones around the world.
Although we're now a global FinTech with offices worldwide, we've stayed true to our roots. We design our digital products with intention, keeping in mind the unique challenges our customers face every day, and we work hard to provide the right solutions.
The Accounts Receivable department is seeking to backfill a position on the Mexico team, providing assistance to our agencies and branches. This position requires an analytical, self-disciplined person with determination and a positive attitude. This is an entry- to mid-level position.
Responsibilities:
Make collections calls and collect on past-due balances.
Develop strong customer-focused, high service-level relationships with internal and external clients.
Assist in the daily operations of the Accounts Receivable department.
Provide ad-hoc information and data analysis as requested.
Meet established timelines and predefined goals for assigned work.
Resolve AR account conflicts to ensure agencies get back on track to be productive Ria agents.
Analyze customer accounts for skipped or partial payments, or customer errors, and contact customers immediately to resolve any discrepancies.
Perform accounts receivable analysis and reporting.
Generate AR aging reports and identify critical issues.
Contact customers via phone, email, and fax to collect past-due amounts. Identify reasons for non-payment and develop strategic plans with management to resolve issues, including coordinating onsite visits with the International Ria Sales Team if necessary.
Qualifications:
Proficiency in Vietnamese, Filipino, French, Spanish, and advanced English is preferred.
At least one year of experience in a contact center environment, handling a high volume of inbound and outbound calls.
Strong organizational and time-management skills.
Solid mathematical and computer skills.
Proficiency in spreadsheets and Microsoft Office, particularly Excel.
Strong customer service skills.
Excellent interpersonal skills, effective verbal and listening skills.
Analytical and problem-solving skills.
Decision-making abilities.
Attention to detail and a high level of accuracy.
Ability to work from the office with a business casual dress code.
Benefits
Our package includes medical, dental, and vision insurance, 401K, employee stock options, paid time off, HSA/FSA, short-term/long-term disability, tuition assistance, growth opportunities, and much more.
Salary
The base hourly range for this position is $25.00. Actual starting compensation may vary based on geographic location, work experience, and skills.