WalkerHughes Insurance is seeking an experienced Customer Service Agent to join our Commercial Lines team in any one of our 14 offices around Indiana. This individual will be responsible for working with clients on their concerns regarding their insurance policies, as well as servicing their requests (payments, endorsements, Evidence of Coverage, etc.).
The Customer Service Agent will also:
Analyze, draft, and monitor complex documents such as renewals, claims, applications, statistical data in support of ongoing business
Prepare and process documents such as policies, renewals, claims, applications, changes, endorsements, binders, contracts, etc., for assigned Sales Executive
Design and prepare marketing/quoting information and presentation material and processes coverage requests with the Sales Executive
Work with the Sales Executive to close new sales opportunities
The ideal candidate will possess the following Skills/Abilities:
Disciplined and reliable with a passion for the insurance industry
High level of customer focus
Skilled in Microsoft Office suite of products
Strong aptitude for interpretation of coverage forms, contractual agreements and financial statements
Detail oriented with strong analytical and problem-solving skills
Communication proficiency
Highly motivated with a strong work ethic
Able to work independently with minimal supervision
Education and Experience:
High School Diploma or equivalent with a bachelor's degree preferred.
3-5 years experience in customer service
At least five years' experience in Commercial Lines insurance - preferred
Property & Casualty Insurance License - required
Perks:
Comprehensive Benefits Package
Company Paid Life Insurance
401K Plan with Company Match
Paid Time Off
Volunteer Time Off
Remote & Hybrid Work Options
Casual Dress
11 Company Paid Holidays
We are in the insurance industry to put people first. That statement goes for both our customers and each member of the WalkerHughes team. WalkerHughes employees guide our customers through the world of insurance, advocate for them when they need us most, and pioneer unique solutions to meet their needs. We are passionate about utilizing technology as a tool to empower our team and support our customers.