Lightcurve (formerly Rainier Connect) is a privately held company headquartered in Tacoma WA. With a 100-year history of offering connectivity solutions to the communities it serves, Lightcurve has established a reputation as a customer and service-oriented enterprise. In 2020, Lightcurve entered into a long-term partnership with the City of Tacoma to operate the city-wide high speed internet network providing competitive broadband in Tacoma, now representing the largest market served by Rainier Connect. In 2023 Lightcurve closed on a transaction to be acquired by Palisade Infrastructure ("Palisade"). This investment will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities. Lightcurve is committed to delivering the best internet experience at home and at work. The company will combine the latest and most reliable fiber optic technology with a promise of transparency and trusted service from people who live and work in the communities we serve.
Position Summary
As a Retail Consumer Sales Associate, you will be responsible for generating sales leads and converting them into customers by directly engaging with potential clients in a retail or door-to-door environment. You will represent our company and its products or services, effectively communicating their value propositions and benefits to potential customers. The ideal candidate combines interpersonal skills, resilience, adaptability, and a customer-focused mindset to effectively engage with potential customers and drive sales results in a dynamic and challenging sales environment.
Key Responsibilities:
Engagement: Initiate conversations with consumers in a friendly and professional manner, introducing yourself and the products or services you represent.
Product Presentation: Present the features, benefits, and advantages of the products or services to potential customers, highlighting how they can address the customers' needs or solve their problems.
Customized Pitch: Tailor your sales pitch to each individual customer, addressing their specific concerns, needs, and preferences.
Objection Handling: Address any objections or concerns raised by potential customers and provide satisfactory responses to overcome barriers to sale.
Closing Sales: Utilize effective closing techniques to secure sales agreements or commitments from interested prospects.
Lead Generation: Generate leads by collecting contact information and following up with potential customers who express interest but may not be ready to purchase immediately.
Documentation: Accurately record sales interactions, customer information, and sales transactions using provided systems or tools.
Follow-Up: Follow up with leads and prospects to nurture relationships, answer questions, and provide additional information as needed to facilitate the sales process.
Customer Service: Provide excellent customer service before, during, and after the sale, addressing any issues or concerns that arise and ensuring customer satisfaction.
Meet Sales Targets: Meet or exceed sales targets and quotas set by the company within specified timeframes.
Market Feedback: Provide regular feedback to management on market trends, customer preferences, competitor activities, and any other relevant information that can inform sales strategies.
Be a strong advocate for company purpose and values: By using the Lightcurve values as your guide to how you operate and engage with customers.
Measuring success
Sales Revenue: The total revenue generated from sales made by the salesperson within a specific period, such as weekly, monthly, or quarterly.
Number of Sales: The total number of sales closed by the salesperson within a given timeframe. This metric indicates the salesperson's ability to convert leads into paying customers.
Conversion Rate: The percentage of leads or prospects approached by the salesperson that result in a successful sale. A higher conversion rate indicates greater efficiency and effectiveness in sales efforts.
Average Order Value (AOV): The average amount of revenue generated from each sale made by the salesperson.
Lead Generation: The number of new leads or prospects identified and added to the sales pipeline by the salesperson. Increasing lead generation demonstrates proactive prospecting and effective networking skills.
Activity Metrics: Quantitative measures of the salesperson's activities, such as presentations given, follow-up calls made, and appointments scheduled.
Customer Satisfaction: Feedback from customers regarding their satisfaction with the salesperson's interactions, the products or services purchased, and overall experience.
Contributing to and developing a performance and results oriented culture.
Behaviors that are aligned with and strengthen company values.
Experience and Qualifications • Previous experience in sales or customer service, especially in direct sales or customer-facing roles, is highly beneficial. Experience in selling similar products or services can provide valuable insights and skills that are applicable to retail sales. • Education: A high school diploma or equivalent • Valid Drivers license • Excellent communication and interpersonal skills • Must be at least 18 years of age • Self-motivated with a strong drive to achieve sales targets • Ability to work independently and manage time effectively • Resilience and ability to handle rejection • Basic computer skills for recording sales activities and generating reports • A scrappy, nimble, innovative and hands-on contributor who is not afraid to roll up their sleeves to accomplish goals and has a passion for competing and winning against larger players in the market.
The salary range for this position is $20 per hour + commission. To apply, please email your resume to careers@getlightcurve.com and reference Retail Consumer Sales Associate in the subject line.
Lightcurve, formerly Rainier Connect is an Equal Opportunity Employer.
Job Type: Full-time or Part-time Temporary
Pay: $20.00 per hour + Commission
Expected hours: 20-40 per week
Shift:
4-8 hour shift
Day, Evening, and Weekend shifts will vary
Education:
High school or equivalent (Required)
Experience:
Customer Service: 1 year (Required)
Sales: 1 year (Required)
License/Certification:
Driver's License (Required)
Other Requirements: • Must be able to stand for long periods of time