We are seeking an experienced and motivated Construction Division Manager to join our team at SERVPRO. Our Mission is to develop an exceptional team that restores properties and rebuilds Lives. We are committed to stewarding our customers' most valuable investment by making it 'like it never even happened,' with excellence, empathy, and dedication. The ideal candidate will provide leadership to the reconstruction division, ensuring high-quality work, profitability, and customer satisfaction. This role requires a combination of operational oversight, quality control, coaching, and sales leadership. You will be responsible for managing the team and processes that lead to successful project completion while ensuring financial goals are met.
Key Responsibilities:
General Operations:
Handle customer issues and complaints promptly and professionally.
Oversee quality control for reconstruction projects, ensuring high standards.
Monitor and oversee reconstruction collections and ensure timely payments.
Track and audit monthly project completions, sales, and progress.
Conduct random progress audits to ensure job notes and documentation are accurate and up to date.
Provide feedback and accountability to team members on in-progress jobs.
Coach and train team members in areas of improvement, holding them accountable to the company's standard of excellence.
Collaborate with Accounts Receivable (A/R) to resolve collection issues.
Conduct bi-weekly division lead and leadership meetings.
Conduct project site visits as needed to ensure work quality and address any issues.
Investigate and manage potential warranty jobs as they arise.
Sales Leadership:
Plan and lead weekly sales meetings to discuss workload, capacity, and projections.
Gather and analyze weekly sales projections and address team issues.
Assign leads and track corporate assignments to ensure timely follow-up.
Review and approve estimates for projects over $75K to maintain quality and profitability.
Monitor lost opportunities and conduct monthly sales audits to verify information accuracy.
Production Management:
Assign jobs and upload necessary documentation into digital job folders.
Audit completed jobs and oversee the scorecard system to ensure consistent quality.
Lead superintendent meetings to discuss job progress and projections.
Track current workload, approve purchase orders, supplements, and credit card increases.
Monitor and track job profitability to ensure financial targets are met.
Requirements:
Proven experience in construction project management, preferably in the restoration or reconstruction industry.
Strong leadership and communication skills.
Ability to handle customer issues and coach teams to improve performance.
Familiarity with job tracking, auditing, and quality control processes.
Experience in managing budgets, profitability, and financial reporting.
Strong organizational skills and attention to detail.
If you are a results-driven construction professional with leadership experience, we want to hear from you!