The Supervisor is responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the store. The Supervisor will work in accordance with legal requirements and Edikted standards, policies, and procedures to meet the expectations of customers and colleagues.
This position reports to our Assistant store Manager and Store Manager and has the following direct reports: dotted line to Sales Associates.
Your Day to Day
Together with the store management team, ensure store operations, Edikted standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
Ensure Customer Service standards are always delivered through active coaching and leading by example
Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet Edikted standards and initiate actions accordingly with the store management team
Perform all store routines, including the opening and closing of the store, following all Company practices and procedures
Ensure that the Shipment is processed and follow up to ensure the execution according to guidelines
Actively prevent loss and ensure the store follows appropriate safety and security guidelines
Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly
Ensure clear communication to Store team on business performance, company culture, training focuses through daily Behind the Seams Meetings and participating in leadership meetings
Work with timekeeping and scheduling system as part of opening/closing routines
May be asked to train other supervisors as well as complete projects on an as needed basis for their development
Ensure that all employee issues are immediately brought to the attention of management team
Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
Assist the management team with the training and developing of Sales Associates on the operational side of the business by following up on clear goals and providing timely feedback
Ensure health & safety, legal, and security issues are being handled to Edikted standards and local laws, securing the employee and customer safety at all times
Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same
Who You Are
Inclusive, positive, creative, and willing to learn on the job!
Passionate for customer service and helping people find their style
A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
You have the ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Open availability including evenings and weekends
1-2+ years of transferable experience welcome
Basic computer skills such as browser navigation, software interaction, and data entry are needed
May be required to travel to support other stores and for training