Lead Our Customer Service Team: Customer Service Manager Needed!
Are you a seasoned professional with a passion for leading teams and delighting customers?
We are seeking a Customer Service Manager to oversee our customer service department. You'll be responsible for ensuring exceptional service and leading a team to achieve excellence.
Responsibilities
Manage and lead the customer service team
Develop and implement customer service policies and procedures
Monitor and improve customer service metrics
Train and mentor team members, fostering professional growth
Handle escalated customer issues and provide resolutions
Coordinate with clients and teams across the US
Organize team workshops and career development programs
Qualifications
Proven experience as a Customer Service Manager or similar role
Excellent leadership and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and CRM systems
Bachelor's degree in Business or related field
Ability to travel as needed
Benefits
Opportunities for national travel and client engagement
Professional growth and leadership development programs
Collaborative and dynamic team environment
Participation in workshops and executive training
Ready to lead and inspire our customer service team? Apply today!