6 months contract (likely to extend, potential to convert)
Cheyenne, Wyoming
Shifts:
4x10's - 3 days onsite, 1 day remote
Sunday - Wednesday 6:00 am - 4:00 pm MST. (Sunday is work from home)
High-Level Project details:
As part of a Wireless platform team, you will be supporting multiple critical applications by responding to high-volume incidents and providing resolutions to Tier 1 and Tier 2 tickets. This team supports, maintains, and configures the specific DUs (which are made of servers - Linux/VMware. As a Cell Site has an outage (Ie. humidity issues, vandalism, extreme weather) they signal an outage to the DU's, which means customers are impacted. The Systems Engineers are responsible for meeting and exceeding KPIs and SLAs to ensure outages are fixed in priority and severity sequence.
Must-Have Skills:
2-3+ years of professional experience, ideally within an enterprise environment supporting high volumes of tickets and incidences.
Must have experience as an engineer resolving T1, T2, and T3 tickets
Platform Support specifically within VMware and Linux is the primary focus
Building and administering multiple VMware products across multiple locations and data centers
Working with VMware services and tools
Scripting knowledge is helpful: Shell Scripting, Python Scripting, PowerShell Scripting
Tracking tickets within JIRA and updating completion/documentation as needed
Nice to Have Skills:
Kubernetes and AWS
Day-to-day responsibilities:
Help manage a high volume of incidences/tickets that directly or indirectly impact customer wireless networks. Could be managing up to 30 critical tickets in a month with over 50 less complex tickets. High volume incident management.
Timely response to priority tickets that come through the NOC due to outages (prioritization based on severity, customer outage = Sev1)
Support troubleshooting efforts and document the actions
Help restore service at outage sites
Running scripts and performing deployments based on SOPs and MOP's