Unfortunately, this contract to hire opportunity is not open to our C2C partners.
Responsible for providing PC, desktop, network, and telecom services in their assigned region. The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and applications. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the ITS team and the business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner.
Responsibilities
Provide technical service and support to the assigned region to include:
First level response for all assigned service tickets
Supporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teams
Deploying new and upgrading existing equipment & software
Ability and means to travel on a flexible schedule as needed
System Operations Processing and Monitoring
Monitor scheduled system processes to ensure successful completion
Investigate and resolve any monitoring issues that occur during scheduled shift
Notify or escalate issues to Application Support and Infrastructure departments
Requirements
5 years of hands on experience working with and supporting Microsoft and networking environments
Strong knowledge of current common infrastructure solutions and PC software products
Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience
Demonstrated relationship building skills to all staff levels throughout the organization (local and remote)