We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects.
Must:
1+ years of customer service experience
High School Diploma/GED; bachelor's degree preferred
Preferred:
Experience with managing heavy inbound and outbound calls and transferring calls
3+ years of business-to-business account support
Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage