AG Jeans is seeking an Operations Keyholder for its location in Scottsdale at the Fashion Square Mall.
The Operations Keyholder is responsible for leading and supporting sales performance, staff, operations, visual merchandising along with ensuring that a superior customer experience is delivered. The Stock Keyholder consistently focuses on being effective and efficient while supporting the brand.
This position will report to the Store Manager.
Responsibilities:
Sales & Profitability:
Continually drive sales performance at store, by meeting or exceeding topline sales goals
Ensure that there is an emphasis of driving and understanding all store metrics and KPIs (Key Performance Indicators)
Seek efficient and controllable operational expenses (shipping, supplies, etc.)
Human Resources:
Support management with ongoing tasks such as: training, developing, coaching, mediating and motivating team members
Operations:
Ensure all company policies and procedures are adhered to including loss prevention measures
Responsible for all in store company assets including merchandise inventory, monetary assets, information and furniture/equipment
Manage assignments related to inventory including but not limited to transfers, markdowns, style reconciliation and receiving stock
Support the operations team as necessary
Visuals:
Support the execution of all visual directives as set out by HQ, including floor sets, store windows and in-store collateral (signage, digital content) as directed by store manager
Maintain impeccable visual standards for all product in store, both on the sales floor and back of house
Customer Service:
Ensure that a superior customer experience is delivered to every guest that encounters our brand, store and store team
Support and grow the clienteling program to meet or exceed company objectives
Additional Responsibilities:
Partner with peer stores and next level management to achieve company objectives
Responsibilities may change as deemed necessary in order to support brand initiatives
Requirements:
A genuine interest in the fashion industry
Knowledge of retail POS systems
Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
Sound understating of retail math and retail specific key performance indicators
Excellent communication skills
Minimum 2 years store management experience, preferably in luxury or contemporary apparel & accessories
College education preferred
Some lifting required (up to approximately 25lbs)
Ability to climb ladders
Ability to work daytime, evenings and weekends
Travel (approximately 10%)
Benefits:
2% Commission, Generous Clothing Discount & Allowance, Medical