Works Directly With: Members of the Pre and Post Closing Processing teams, Title Examiner and Branch Settlement Officers.
Eagle Title is an award-winning, fast-paced real estate title company, seeking an experienced, problem-solving individual to lead the residential operations of our Towson location.
The successful candidate will oversee the processing of residential title files, lead financial and sales performance, ensure compliance with industry regulations and maintain a high standard of service delivery for the branch. In addition, this role includes managing workflow for title production, settlements, and underwriting while ensuring the team meets company goals and deadlines. The ideal candidate should be excited about constantly improving a great team and delivering excellent client service with new and existing clients in the area. Ready to join a progressive, team-oriented company? Come join our 50+ strong team that makes Eagle Title the best title company, voted year after year.
Candidate Attributes:
This position requires a strong leader skilled in leading operations and business development.
Ability to succeed in a fast-paced environment driven by multiple deadlines.
Positive, pro-active, professional attitude, with a desire to build a strong team.
Highly effective communication and problem-solving skills.
Extensive knowledge of title insurance, real estate transactions, and settlement procedures.
Branch Manager Duties:
Ensure profitability and financial health of the branch by owning and managing the branch P&L.
Set and drive revenue goals for the branch by developing a sales strategy, and track team sales activities daily, quarterly and monthly to monitor progress.
Provide leadership around the execution of the company vision to ensure that the branch is successful from both operational and cultural points of view.
Hold monthly scorecard review meetings with direct reports to assess performance, identify growth opportunities, and address performance gaps.
Ensure the Settlement Officers and processors at the branch provide top-tier customer service, in alignment with Eagle Title's Brand Promise.
Uphold Eagle Title's culture, Brand Promise and Core Values in all employees and branch activities.
Ensure branch operations follow standardized processes, and that settlements are completed effectively and efficiently.
Coordinate with the Director of Residential Operations and the Director of Post-Closing to ensure all pre and post-closing processing for settlements taking place at the branch are completed smoothly.
Oversee the branch facility, ensuring it is opened on time, remains clean and organized with necessary supplies for efficient operations.
Resolve escalated issues from the branch processing team and provide the necessary support and direction to ensure timely and high-quality closings that meet the Brand Promise.
Support recruiting, training and development of branch and sales staff.
Develop and manage the branch's Settlement Officers including implementing a specific training plan and meeting regularly to review their progress and continued development.
Sales Duties:
Business Development & Client Relationships
Develop and implement a comprehensive business development strategy to identify and build relationships with real estate agents, mortgage bankers, and other key clients.
Create a culture of business development by executing a custom-tailored marketing plan for core clients. This can include group trainings, attending a set number of meetings per month with both new and existing clients, participating in open houses, sending personalized messages, etc.
Continuously increase market penetration within a defined territory, measured by the number of orders and revenue growth.
Generate, nurture, and manage long-term client relationships with real estate agents, brokerages, and other real estate service providers.
Client Service & Settlement Process
Provide outstanding, proactive customer service by responding to inquiries promptly and professionally, ensuring client needs are met with excellence.
Collaborate with and support the processing team to guarantee that all aspects of the settlement process are completed accurately and in a timely manner. Take ownership of any issues that arise and work to resolve them effectively.
Conduct both in-house and remote residential settlement signings, maintaining flexibility to meet client needs.
Operations & Compliance
Ensure that all settlements are conducted in compliance with industry regulations and company policies.
Maintain up-to-date knowledge of the settlement process and real estate transactions, continuously enhancing your expertise to provide superior service.
Take responsibility for the accuracy and completeness of all documentation related to settlements.
Industry Engagement & Representation
Actively participate in industry meetings, networking events, and trainings to represent Eagle Title and uphold its Brand Promise.
Build and maintain a positive presence within the real estate community, staying current with industry trends and regulatory changes.
Education & Licensing
Proactively maintain your Producer's License through continuing education and participation in industry training opportunities, including Eagle Title Institute offerings and other professional development programs.
Team Collaboration & Leadership
Act as a liaison between clients and the internal team, ensuring clear communication and a smooth settlement process.
Contribute to team success by sharing best practices and providing leadership where appropriate.
Qualifications:
Excellent interpersonal and communication skills, with the ability to build relationships and offer exceptional customer service.
Ability to manage multiple priorities, work independently, and solve problems quickly and efficiently.
Must have an active Maryland Title Insurance Producer's License and commit to ongoing professional development.
3-5 years of experience with a strong understanding of all aspects of residential real estate/title insurance industry transactions, including real estate/title industry compliance, contracts and procedures.
Proven management leadership success including recruiting, training and inspiring a fast-paced team.
Ability to provide and execute on strategic thinking.
Ability to learn and perform all roles and responsibilities of personnel within the branch.
Technology proficiency including knowledge of Microsoft Office and Title Management Software applications, Qualia experience preferred.
Possesses integrity and is a natural leader.
This is a terrific opportunity to join a culture orientated growth company. This role is central to maintaining Eagle Title's reputation for providing exceptional service, ensuring smooth, timely settlements, and building lasting relationships within the real estate community. Interested applicants should reach out to careers@eagletitle.com.