Are you looking for a job opportunity with a purposeful organization in a role responsible for solving customer service? Do you have strong customer service and computer skills? If the answer to these questions is yes, this position might be the right fit for you! We are actively partnering with a rapidly growing personal safety device company for contract to hire Customer Service Representative openings!These positions are currently available in person in Concord, CA.
Working with TEKsystems - you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Bay Area professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!
Medical Device Customer Service Representative
Start Date: 11/18/2024
Pay Range: $19-20/hr (bonus opportunities up to $300 per month based on performance)
Contract Length: 6 month contract to hire
Worksite Location: Concord, CA 94520
Schedule: 40 hours per week within below hours of operation
Hours of Operation (open availability required within this range): Mon-Fri 6am-6pm - Some weekend availability may be required with advanced notice.
Job Description:
You will be responsible for managing and resolving customer inquiries related to service, billing, technical assistance, and other aspects of their accounts. You will also handle outgoing phone calls and customer requests.
Key Responsibilities: • Respond to incoming calls and initiate outbound calls to customers. • Deliver exceptional customer service at all times. • Maintain up-to-date and accurate customer accounts through data entry. • Schedule and manage follow-up calls. • Identify and implement solutions to customer issues. • Provide technical support and troubleshoot customer issues. • Handle billing inquiries and account updates. • Manage account cancellations. • Respond to customer inquiries regarding alarm signals, pending follow-up calls, return procedures, and accounts receivable. • Log account activity in Oodoo. • Collaborate with UPS.com, maintain data in vendor systems, and conduct inquiries and audits through merchant account systems. • Assist in the training of new hires on workflow and Bay Alarm Medical processes. • Understand the details of all deployed hardware and guide customers through installation and troubleshooting. • Strive to provide excellent customer service, including retaining customers.
Company Information:
Our client has been the leading provider of residential and commercial security systems for 75 years. They secure communities across California, Arizona, and Washington.
Highlights / Selling Points: • Client is a family oriented company. • Competitive contests to drive calls and morale throughout the call center. • Prizes include gift cards (coffee shops and restaurants) and good bags that include massages. • Holiday parties, company picnics, BBQs, and other celebrations • Performance review yearly - opportunities to get promotions/ pay increases based on performance • Client sponsors a variety of charity events throughout the Bay Area