Japanese English Bilingual Customer Service Clerk - Automotive Parts Manufacturer (34480)
at Activ8 Recruitment & Solutions
in
Arlington Heights,
Illinois
A Grobal Automotive Parts Manufacturer is seeking a Japanese / English BilingualCustomer Service Clerk to joint their office in the Arlington Heights, IL area. Must have prior 1+ OFFICE WORK experience, and have strong PC skills (Word, Excel, Outlook). This is a full-time position, non-exempt, with excellent benefits including 401K.
Japanese / English Bilingual Customer Service Clerk Responsibilities:
Handles various phone calls and e-mails from customers and subcontractors
Handles and resolves various complaints and claims from customers talking to the Supervisor / Manager depending on the difficulty
Coordinates inquiries and orders from customers with warehousing operation employees
Provides quotations to the customer and rates to other branches
Tracks shipments and informs customers of shipment status
Handles daily shipment arrangements such as scheduling a pick-up and deliveries, preparing documents related to warehousing operation, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document
Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment
Issues invoices to customers according to mutually agreed quotations
Maintains customers' steady billing cycle; monitors invoices status, reminds payment for outstanding invoices with supporting documents when needed
Maintains selling rates and monitors/negotiates the costs/selling rates to achieve maximum profit with customer satisfaction
Japanese / English Bilingual Customer Service Clerk Requires:
1+ year of OFFICE WORK experience
Logistics/Freight forwarding experience is a big plus but not mandatory
A.A. degree preferred
Must be fluent in Japanese / English language (Read, Speak, Write) at Professional Level
Proficient in MS Office suite, especially Excel, Word, and Outlook
Strong communication skills (writing, speaking, and interpersonal communication)
Customer service and client relation skills
Able to work independently as well as collaboratively
Able to work in a fast-paced work environment
This position includes manufacturing and warehousing work environment. While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 50 pounds, lift in excess of 50 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.
Direct applicants only. We do not accept any resumes from any third-party organizations or other recruiters.
Activ8 Recruitment & Solutions / Renaissance Resources Inc., has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for over 20 years. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, and Oil & Gas industries. With the recent expansion to California and the NYC/NJ area, our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach of working one on one with each of you to ensure that we have the best understanding of your background and what it is you are looking for in a career.
www.activ8usjp.com >>> Click "Job Seekers" to see more jobs!!!
We screen ALL Candidates to verify the validity of each applicant with criminal background / Social Security verification - some positions require drug screening and vehicle driving reports. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.