Operations & Safety Manager at Medical Transportation Management in Redding, California

Job Description:

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Manager, Operations & Safety will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations & Safety will oversee all aspects of the operations staff, primarily the drivers, to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements.  The Manager, Operations & Safety is also responsible for implementing safety and training programs as defined by the Leadership of Safety Administration and will ensure compliance with State and Federal regulations, as well as corporate, client guidelines and policies. 

Location: This position will reside in Redding, CA pending contract award.

What you’ll do:

• Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance, and discipline


• Perform monthly Safety meetings


• Training, retraining and updates to policies, procedures and safety guidelines


• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements


• Monitor performance of direct reports and provide coaching and guidance


• Manage the onboard camera systems where equipped and review footage when required. (i.e., iDrive, etc.)


• Manage a consistent safety culture that incorporates various departments, such as operations, safety and maintenance


• Oversee Corporate Safety Incentives and programs effectively and consistently, including assignment of Safety Points


• Implement and support the company and client’s safety management system (SMS) safety plan and initiatives


• Manage and monitor the FTA’s drug and alcohol DAMIS reporting requirements


• Lead and support the local safety committee and SMS Ambassador group


• Deliver proper classroom, behind the wheel and mobility management training in accordance with contractual and company requirements


• Ensures all new hires meet minimum qualifications for each division including, background and DMV checks


• Ensure all safety manuals, programs and policies and practices are current and meet the needs of the operating divisions; updating as appropriate


• Successfully complete all related audits including those conducted by the Company, the Client, internal staff members, and state and federal regulatory agencies


• Review, determine and respond to all vehicular, passenger and employee accidents/incidents, indicating the cause and preventability, identifying potential trends to be addressed in future training efforts


• Provide functional expertise in safety regarding hiring of safety department employees


• Collaborate with local Leadership to deliver comprehensive safety meetings and plans


• Act as the location drug program manager and serve as the designated employer representative (DER), ensuring compliance of FTA/DOT regulations


• Perform additional duties as assigned or required

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.


• Must possess a valid driver’s license


• 2+ years of experience in transit management


• Experience supervising hourly personnel in a passenger transportation environment


• Experience training in a classroom and behind the wheel setting


• Must be able to pass a pre-employment drug test and DOT physical and maintain physical throughout employment

Skills:

• Strong problem-solving skills


• Ability to understand and administer discipline


• Knowledge of basic safety and training procedures


• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment


• Ability to maintain high level of confidentiality


• Regular attendance is required


• Ability to read, write and speak English


• Thorough knowledge of all applicable safety rules, regulations – ADA, FTA and DOT to include all corporate   programs


• Ability to obtain future certifications as defined within the location contract

Even better if you have...

• Bachelor’s degree in a related field


• Data analytic skills preferred


• Previous management experience in the Para-Transit or Fixed-Route industries preferred


• Previous management experience in a union environment is preferred

What’s in it for you:

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Leadership Mentoring Opportunities

Salary Min: $66,560/ annually

Salary Max: $92,280/ annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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