Job Description:
Description:
- Identify, manage, escalation, and resolve technical issues.
- Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Monitor installed systems, identify problems, and take corrective action.
Role Responsibilities:
- Provide basic technical support to Clients.
- Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
Requirements:
5+ years of related work experience, or an equivalent combination of education and experience.
5+ years of customer service experience, preferably in a call center environment.
Excellent communication skills.
The ability to work in a team environment and commit to a flexible work schedule.
Preferences:
5+ years technical experience a plus.
Previous experience troubleshooting desktop, printer and notebook issues.
Very strong user and support of MSOffice.
Schedule: 2 days 8a-5pm: 3 days 10a-7p