At KemperSports, it's not just a property. To us, it's personal. We thrive on what fuels our clients, guests and our own team to create a must-have experience around life's passions-because we feel that passion too.
KemperSports has a personalized approach that ensures that each property is distinct and managed in a manner consistent with who we are. As a privately held property and experience management company, we have a competitive entrepreneurial spirit that delivers operational excellence at every turn. When it comes to your property, we won't settle for anything less than the best.
Our team is made up of more than 7,500 team members across 30 states with diverse expertise across operations, marketing, finance, human resources and more. We're connected to the experiences that we create. We're avid golfers, outdoor adventurers, seasoned travelers, parents, athletes, gamers, pet lovers...working together to create memorable experiences for our clients.
From that first development project at Kemper Lakes Golf Course to our magnificent portfolio of more than 140 locations, our people are the champions of KemperSports' success.
About Steamsong
Situated amid thousands of acres of stunning scenery and hushed seclusion in Central Florida, Streamsong is a one-of-a-kind golf destination created in complete harmony with its natural surroundings. The uniqueness is immediately unveiled from the very moment you arrive and the memories you make here will surely last a lifetime. A quiet place far from the concrete, crowds, and chaos. Here you will experience the only place in the world with original golf course designs by Coore/Crenshaw, Doak, and Hanse/Wagner in the same location and all in the Top 30 in the U.S. along with a modern lakeside lodge offering spacious, luxurious accommodations, outstanding dining, a relaxing spa, and an array of exhilarating outdoor adventures unmatched in Florida. It's just you, your friends, and the game you love.
Four world-renowned golf course architects. Three internationally-acclaimed courses. A golf experience distinguished as once-in-a-lifetime. Streamsong Blue, Streamsong Red and Streamsong Black celebrate the legacy of traditional Scottish links. Undulating fairways navigating through wild grasses and deep-water ponds, huge bunkers rolling from towering sand dunes and deep greenside pot bunkers define the unexpected experience of playing golf at Streamsong.
Purpose of the Position
The General Manager (GM) must be a strong leader and team builder who has great business judgment and critical thinking skills with the aptitude and ability to drive a successful multi-faceted resort operation at a very high level of service and performance. This is a role for a strong service orientated operator and visionary, who will focus on driving a sustainable guest service experience, foster innovation, while simultaneously inspiring, coaching and building high performing teams. The GM will have a collaborative style across all teams, both internally and externally, including working closely with ownership, management and other community stakeholders. Through integrity, transparency and positive morale his/her team will excel in creating a motivating and rewarding culture. This person is a 'builder and a grower' of people, process and property amenities.
What's great about this role?
You will have the opportunity to become a part of and lead a fantastic team in operating one of the country's premier destination golf resorts working with an ownership group and management team that is dedicated to excellence. Streamsong Resort provides 54 holes of incredible golf which are all ranked in the top 100, spa, shooting sports, guided fishing and five restaurants.
Growth opportunities at the property - be involved with building out the amenities of the property.
Touching multi-faceted aspects of the property including golf, lodging, tennis, retail, food and beverage, shooting sports, guided fishing and nature amenities.
The role is highly cross-functional, which means you get to work with not only your team at the Resort but other stakeholders including regional support team, other properties and an active ownership team.
You'll serve as an influential sounding board and help apply a high level of rigor to decision-making.
Characteristics, skills, and experience to be successful in this role:
You are a team player focused on the success of the entire team and all members/stakeholders
You are passionate about service and delivering a best in class guest experience by having a mindset that constant improvement is important within all levels of the organization.
You have grit, ambition and willingness to roll up your sleeves and tackle somethings hands-on; you go from building a written plan to hustling with your team to perform at service standards 100% of the time.
You are results orientated and have comfort in being held to high accountable for you and your team.
You have a proven track record in building and managing highly productive teams, possess a strong financial acumen and strong written and verbal communication skills.
You work at a very high speed and have a work ethic that is contagious.
Your career has been one of progression and success which has made you into a strong leader of service orientated people, process implementer, team builder and team coach.
During your career you have been in roles that have made you into a 'builder or a grower' - grower of revenues, builder of amenities, builder of people and culture.
Focus on team cohesiveness, dynamics, and interpersonal relations.
You are motivator that pays attention to other's point of view.
Key Responsibilities
Work as a true partner with the ownership representatives and management team to carry out the Resort's vision and future development.
Drive collaborative thinking with the leadership team to create a culture of being a servant to the staff and guest
Direct, coordinate and monitor the development the facility's annual business plan and operating/capital budgets.
Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
Assure the efficient and timely submission of all required operational, financial, budgetary and related reports.
Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees always. Take time to listen to your team.
Provide appropriate leadership in accord with culture and vision to promote positive employee morale and performance quality.
Provide direction, supervision, and guidance to management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
In concert with the Human Resources Team oversee and manage employment activities, including but not limited to, recruitment, performance evaluations, training, compensation, disciplinary actions to ensure compliance with Company human resources policies and procedures.
Assess the quality of guest service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence.
Assist in the planning and development of new guest amenities and support facilities at the Resort
Serve as the 'face' of the property in the local and surrounding communities which will require participation with various organizations and their committees and boards.
During the renovation of Streamsong, $52m of all new product; a new full length golf course will be added to the existing collection of 3 top 100 golf courses; 10 cabins will be added near the lodge to provide better accommodation options for buddy golf groups.
The General Manager will have a support role in assisting the Project Manager with completion of the new product elements being added to the resort. The $52m is all new product and will not impact current operations.
Supervises:
Assistant General Manager Director of Golf, Director of Agronomy, Director of IT and Business Services, Director of HR, Director of Sales and Marketing.
Education/Qualifications
You hold a BS/MS degree in hospitality, business management, marketing or related/similar field
You have 8+ years of relevant and progressive experience in hospitality management and operations (Food and Beverage, Rooms, Guest Services).