Senior Leasing Consultant at BH Management Services, LLC in Louisville, Kentucky

Job Description:

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off


• Medical/ Dental/ Vision


• 401(k) + company match


• Birthday Paid Day Off


• BH Gives Back (Paid Volunteer Time Off)


• 12 Paid Holidays


• BH Paid Leave


• Sabbatical


• Education Reimbursement


• Employee Assistance Program

 

The Senior Leasing Consultant is responsible for handling all aspects of the screening and application process in accordance with Company and Fair Housing guidelines.  Responsible for assuring the Company’s standards are achieved and excellent customer service is delivered.

* This position will be split between Elevate at NULU & Lofts of Broadway*

Essential Job Functions:

• Responsible for working with appropriate leadership to ensure the marketing, administrative, and financial operation of the property meets company standards.


• Maintains comprehensive working knowledge of all aspects of leasing units and required leasing documents in accordance with Company and Fair Housing guidelines; includes thorough knowledge of pricing and confirming that the pricing is correctly updated on the BH company website.


• Prepares all new leases and required documents, processes lease application paperwork for the approval.


• Understands and qualifies all prospective residents via Rent Cafe and maintains all resident leasing files.


• Manage communication with all new applicants and associated leasing consultants regarding the status of their screening results and file approval process; Ensures all prospect information and alert notifications are accurately entered into CRM and addressed in a timely manner; Assists in countersigning applicant and future resident documents.


• Inspects all pre-leased apartments prior to resident’s scheduled move in date; Reviews daily exceptions report to ensure all move-in exceptions are cleared each day and move in dates are adjusted as needed.


• Oversees the shopping of competitive properties to stay abreast of industry trends; understands, utilizes and promotes all third party online leasing programs in an appropriate manner.

Minimum Qualifications/Skills:

• Must have state leasing license or ability to obtain the required license(s) within the timeframe mandated where additional licensing is required by law.


• 2 years of prior leasing experience


• Excellent organizational communication, and customer service skills


• Demonstrated basic computer technology skills


• Professional appearance and demeanor and a positive, motivating and team-oriented attitude


• Ability to thrive in a fast- paced environment, and to work with a diverse group of people and customers

Desired Qualifications/Skills:

• Yardi Voyager experience


• YieldStar or other Revenue Management Program experience

Work Schedule: Will normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property) 

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job generally operates in a professional office environment, but may also occasionally operate in an outdoor environment.  While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment,  communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds.

 This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. 

 The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.

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