M&M's Las Vegas - Guest Experience Associate at Mars, Incorporated in Las Vegas, Nevada

Job Description:

Job Description:

The primary focus of this role is to create an Unforgettable Guest Experience in accordance with Mars Retail Group brand standards, creating a world where everyone feels they belong.
The Guest Experience Associate actively drives business growth, by selling M&M'S products through creating personal connections with the guests and showcasing excellent customer service.
This role is responsible for providing an exceptional experience for our Guests by executing Mars Retail Group Brand policies, procedures, Quality, and all food safety requirements.
We welcome unique personalities, just as our M&M'S brand is founded on our unique characters!

What are we looking for?

GUEST EXPERIENCE

• Demonstrate a high priority on hospitality, entertaining, and selling


• Champion a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a 'One for All and All for Fun' mentality


• Drive sales through demonstrating engagement, productivity, and selling strategies which in turn supports the store to meet and/or exceed quantifiable performance metrics (e.g. Net Sales, Net Promotor Score (NPS), Conversion, Average Dollar Sale, etc.)


• Proactively recover shop floor to support visual standards which ensures all products are easily available and shoppable for our guests


• Drive consumer data capture through action plans and strategies outlined by leadership


• Efficiently complete sales transactions at the cash register providing excellent customer service


• Actively approach guests when hosting our famous candy wall, sampling candy, personalizing chocolate, and representing our characters, which helps brings our brand to life


• Exemplify product knowledge when interacting with guests; understanding their personal needs and makes recommendations to guide them through their shopping experience


• Demonstrate confidence and focus during periods of high volume or unexpected events whilst still providing guests with an engaging experience

STORE OPERATIONS

• Adhere to all operating procedures


• Uphold presentation excellence to ensure all areas of the store are well prepared (neat clean, organized, operational and safe), allowing guests to shop with ease


• Aid to ensure the reduction of waste across all areas of the store


• Drives Quality to achieve compliance in food regulation, local regulation, and auditing


• Provide operational support when needed

PEER RELATIONSHIPS

• Support the development of a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a "fun kind" way to bring out the best in each other


• Supportive of leadership direction to encourage direct conversations and feedback with peers


• Mentor and buddy new Associates and peer-educate Associates in new areas


• Exemplify The Five Principles and Associate Concept

M&M'S BRAND AMBASSADOR + PRODUCT KNOWLEDGE

• Store representative of the M&M'S brand, store products and experiences. This includes greeting and approaching all guests with a friendly and positive attitude


• Adapt approach and demeanor in real time to match the shifting demands of different situations to showcase product representation in key areas throughout the store


• May be asked to represent the brand as one of our classic characters in costume


• Internally, advocating for equity, inclusion, and diversity, role modelling allyship


• Externally, may relate the brand purpose, helping to enhance brand loyalty

BUSINESS RESULTS

• Maximize profitability by promoting daily sales and meeting productivity goals


• Follow outlined strategies and plans to achieve sales growth through effective communication, and consistent accountability


• Responsible for adhering to all Mars Retail Group policies and procedures, plus local regulation adherence, including attendance and timekeeping, food handling guidelines, Quality, loss prevention, and safety/emergency procedures

STAKEHOLDER MANAGEMENT + COMMUNICATION

• May interact with Stakeholders through internal store events, social activities, or community events


• Aid in strengthening connections and consensus within the store team


• Regular and consistent communication with leaders and peers


• Integral role in a strong and influential store team


• Other duties as assigned by the Leadership team.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.