Graduate Enrollment Operations Assistant at Clark University in Worcester, Massachusetts

Job Description:

Clark University

Location: Worcester, MA Category: Staff and Administrators Posted On: Thu Oct 24 2024 Job Description:

The Graduate Enrollment Operations Assistant is an integral member of the Graduate Admissions team. They are responsible for assisting the Associate Director with operational functions for all graduate programs. The candidate must have exceptional customer service and organizational skills, strong oral and written communication skills; and the desire to work closely with a diverse student population. Processing, attention to detail and strong technological skills are significant functions of this position. This is an in-person position.

• Provide customer support by: Answering emails or phone calls regarding questions, concerns or requests; helping walk in students when necessary.
• Managing initial application file review process
• Documentation and test score verification processing
• Uploading documents electronically to students' applications
• Perform data processing as assigned by Associate Director or other departmental staff
• Ordering and maintaining of office supplies and recruitment materials
• Other duties as assigned

Job Requirements:

• High school diploma or equivalent required; Bachelor's degree preferred.
• Prior knowledge of Slate CRM preferred
• 2+ years professional experience with a strong customer service orientation, preferably in a higher education setting
• Strong knowledge of Microsoft Office Word, Excel, and Outlook, required.
• Excellent organizational and time management skills.
• General working knowledge and demonstrated use of an organizational database is preferred.
• Demonstrated ability to multi-task while maintaining a friendly and calm demeanor.
• Proven attention to detail and methods for ensuring accuracy.
• Ability to learn quickly and understand how each process is connected to the larger goals of the office and the University.
• Possess the ability to maintain confidentiality and discretion at all times.

Additional Information:

As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.

At Clark University, we are dedicated to building a workplace that celebrates diversity and fosters inclusion. We believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, employee development programs, and campus culture. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

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