Client Support Specialist at Kforce Inc in Juno Beach, Florida

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Client Support Specialist in Juno Beach, FL.

Job Overview:
This position will be responsible for providing support to our customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. This position requires the availability to work 12:00PM-9:00PM EST, 2:00PM-11:00PM EST, and 9:00AM- 6:00PM. May include Saturdays.

Job Duties:

• Client Support Specialist will troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components


• Collaborate closely with other departments to escalate and resolve complex technical issues promptly


• Provide exceptional customer service through phone, email, chat, etc.


• Become an expert on both financing and sales/operations workflows


• Be a knowledge resource and an escalation point for our customers


• Provide solutions to problems while educating and training our customers


• Document customer interactions with accurate and detailed interaction logs


• Serve as a voice of the customer and work with the team to improve our program and processes


• Work with team members, supervisors, and management to adhere to quality standards and achieve service level goals


• As a Client Support Specialist, you will proactively escalate potential issues or anomalies to management


• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base


• Create a positive work environment through collaborating with direct teammates and internal stakeholders

REQUIREMENTS:

Preferred Qualifications:

• BA/BS degree or equivalent practical experience


• Experience in solar or motivated to learn more about the solar industry


• Previous helpdesk or software support experience, preferably in the solar industry


• Strong proficiency using SaaS software


• Proactive and solution-oriented

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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