IT Support Technician (2 Openings) - Onsite Madison Area at Beacon Hill Staffing Group, LLC in Madison, Wisconsin

Job Description:

Openings: 2 seperate openings - working onsite in Dodgeville, WI


Length: 6 month contract to hire


Rates: based on experience level $25-$40 p/hr W2 candidates only!!


Position 1 - IT Sr Support Technician with AV experience


The primary needs of the role are in hands on computing hardware/software and A/V hardware and software setup/configuration/troubleshooting and providing second level support for issues not solvable by the Service Desk team (or that require physical support). A can-do spirit, and collaborative approach to troubleshooting and team or user engagement is expected.

• Intermediate ability to provide Level 2 desktop support through remote solutions


• Intermediate troubleshooting and repair of Windows 10 & 11 OS'


• Intermediate troubleshooting and repair of MacOS devices


• Intermediate understanding and troubleshooting of hardware: including Windows and Mac desktops and laptops, mobile devices, printers and scanners, VoIP phones, monitors, and audio/visual and conferencing devices


• Solid understanding of Thin Clients and Cloud PCs


• Familiarity with Azure services, cloud services/technologies, and general networking is beneficial


• Ability to do installs, replacements, or removals for the hardware and software classes mentioned


• Basic understanding of Active Directory and Azure concepts and management

Position 2 - IT Sr Support Technician with Distribution Center Support experience

• Experience supporting Distribution Center Operations. Experience with Blazer printer setup, config & support, Zebra scanner setup, configuration & support, experience support CAD workstations would all be extremely beneficial


• Proficient knowledge of software such as MS Office Suite - O365, Microsoft Teams, OneDrive, SharePoint


• Solid understanding of Thin Clients and Cloud PCs


• Familiarity with Azure services, cloud services/technologies, and general networking is beneficial


• Accurately record, update, and document all work using ServiceNow - experience with other enterprise-scale ITSM platforms is acceptable


• Assist team in developing and maintaining support or user documentation as necessary


• Configure, install, manage, and troubleshoot standard end user and audio-video hardware and software


• Provide general setup, support & troubleshooting of Distribution Center Systems.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:


Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.


Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


We look forward to working with you.


Beacon Hill. Employing the Future™
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