Salesforce Process Architect, Principal at Slalom, LLC in Boston, Massachusetts

Job Description:

Salesforce Process Architect, Principal




Who You'll Work With



Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.


As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. We are currently focused on hiring candidates that bring strong Process Architect experience on the Salesforce platform.



What You'll Do

• Align business strategy, processes, capabilities and structure within a program to achieve business objectives


• Define solutions and workstream-level plans to achieve desired business outcomes


• Elicit, analyze, and document the requirements of a project, program, or product and communicate them clearly to stakeholders, managing requirement changes as necessary to maximize the value of solutions being delivered within constraints


• Assess and validate whether solutions will fulfill requirements and stated business benefits of initiatives and projects


• Define and deliver functional quality assurance across all types of projects and technology stacks


• Be the functional and subject matter authority for the solution being developed for the client.


• Work with the Product Owner to define the product by identifying requirements and thinking critically about what will make it successful; write user stories that effectively communicate the Product Owner's requirements and that are easily consumed by software development teams.

Team members that play a Process Architect role will:

• Lead workshops and interviews with cross-functional client stakeholders


• Facilitate complex process mapping sessions to create shared visibility of current state operations, stage handoffs, and value, pain points, waste, and opportunities at each stage


• Utilize value stream maps, gap analysis, and future state solutioning to support process design and optimization


• Collaboratively prioritize process improvement initiatives and solutions based on client impact, considering key benefits, feasibility, effort, ROI, and client objectives


• Partner with technology teams to define and implement business processes that utilize core technology functionality and minimize customization


• Work closely with training and change teams to support go live and adoption of new processes and tools


• Stay current with industry trends, emerging technologies, and best practices in process improvement and business transformation

What You'll Bring:

• 7-10+ years of work experience, preferably with a background in consulting


• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.


• Adaptable self-starter who is skilled at creating structure in ambiguous environments.


• Excellent verbal and written communication skills with audiences of all levels.


• Ability to actively identify risks, and drive action to mitigate and resolve issues.


• A detail-oriented, logical, and analytical mindset and issue-based problem-solving skills


• Big picture thinking and a passion for helping organizations solve their most critical, complex business challenges


• Capability expertise in business analysis, technical analysis, business architecture, process design, quality assurance, data analysis, and solution and/or product ownership


• Expertise in technology/system development methodologies


• Excellent communication, leadership, and stakeholder management skills


• Ability to be onsite at the client or Slalom office 2-5 days per week

About Us



Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.



Compensation and Benefits



Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.


Slalom is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.



EEO and Accommodations



Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. Apply Now