Front Desk Agent | Hotel Celare, A Marriott Tribute Portfolio at Shaner Hotel in Cincinnati, Ohio

Job Description:

ABOUT THE TEAM



Shaner Hotels is in development with Crawford Hoying for our 171-key Tribute by Marriott in Cincinnati, Ohio. This project will feature multiple food and beverage outlets including a rooftop bar and state-of-the-art event spaces both outdoor and indoor. Hotel Celare will be located in The District at Clifton Heights - the newest mixed-use community ideally situated across the street from the University of Cincinnati's campus in the Uptown Innovation Corridor. With a convenient location in the center of multiple hospitals, Findlay Market and the Cincinnati Zoo and Botanical Garden, Hotel Celare will be a short drive from downtown and some of the premier businesses in the region.



ABOUT US



Shaner Hotel Group


Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!



JOB DESCRIPTION

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.



Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

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