Director, Product and Experience Design at Prudential Ins Co of America in Newark, New Jersey

Job Description:

Job Classification:

Technology - Agile, Delivery, & Product

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

You will support the team and CPO by driving the digital product strategy. This is a multi faceted role with responsibility to development the business case, design the customer experience, implement the product and experience roadmap for a digital suite of subscription products & journeys. You will be responsible for the end to end customer experience, CX iteration mapping, and NPS. 

What you can expect:

As the Digital Product and Experience Director, you will be responsible for:

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  Driving the digital product vision and strategy. This is a multi-faceted role with responsibility for defining the strategy and roadmap for a digital suite of subscription products & experiences collaborating with business functions, Operations teams, UX and technology teams, to identify business value and define solutions that deliver on the digital strategy.

  
  


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  Developing and executing a comprehensive digital end-to-end customer experiences that aligns with our business goals and enhances customer loyalty. You will work closely with cross-functional teams to ensure that every interaction with our customers is positive and consistent. Your role will involve driving the strategy, analyzing business and customer feedback, identifying data driven pain points, innovating - hypothesis & user testing, and implementing changes to enhance the overall partner journey. You will also be responsible for training and mentoring staff to ensure they are equipped to deliver exceptional service.

  
  


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  Support the Chief Product Officer, Product Owners and stakeholders by helping prioritize the business backlog, communicating with stakeholders and coordinating work that is spread across multiple teams.

  
  

What you’ll need:

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  Expertise in Digital experiences and Solutions

  
  


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  Partner with CPO ad CTO to prioritize initiatives, maintain the business backlog, and communicate Objectives and Key Results (OKRs), NPS, Miro Board, etc.

  
  


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  Design and lead the digital experience innovation riff program

  
  


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  Lead the research team to build data driven personas, subscription offers, and DIY portals

  
  


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  Lead the UXR and in-market testing programs

  
  


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  Influence stakeholder buy-in through effective communication and data-driven storytelling 

  
  


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  Support design-related work including defining personas and empathy mapping 

  
  


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  Create and maintain an ongoing product roadmap by working with business areas to identify, sequence, and prioritize enhancement requests 
  
   

  
  

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. People who have successfully developed their skills in this role have gone on to be promoted to an Internal Wholesaler which can lead to a potential career in wholesaling, operations, leadership, and product roles.

We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

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  Market competitive base salaries, with a yearly bonus potential at every level

  
  


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  Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave

  
  


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  Retirement plans:

  
  


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  401(k) plan with company match (up to 4%)

  
  


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  Company-funded pension plan

  
  


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  Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs

  
  


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  Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

  
  


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  Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.

  
  


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  Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

  
  

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $160,700.00 to $217,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:

If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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