At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
#CommercialBanking
#GlobalTreasury
About this role:
Wells Fargo is seeking a Business Relationship Support Manager within WellsOne Commercial Credit Card in Global Treasury Management (GTM) in Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
Supports the WellsOne Commercial Credit Card Billing and Settlement team and leads Quality Assurance Administrators and Operational Accounting Associates in Salt Lake City, UT and Winston Salem, NC
Reconciles the general ledger accounts and DDA accounts associated with internal money movement processes for WellsOne Commercial Card
Monitors and resolve discrepancies regarding customer credit limits and balances between internal authorization, processing, and loan systems and performs Quality Assurance on all activities
Process clients' online statements and payment processing, set up and maintenance of the WellsOne Commercial Card Program parameters based on contractual terms
Facilitates revenue share (cash back) and bonus retention payouts, settlement for the daily payment of Visa and Mastercard Networks
Partner with various internal teams to improve system functions to be regulatory compliance, and enhance the customer experiences
Identify and recommend opportunities for process improvement and risk control development
Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
Interpret and develop policies and procedures to implement compliance and to resolve issues
Complete required assessments, training, and affirmations in accordance with bank policies and audit requirements, including Business Continuity Planning
Manage allocation of people and financial resources for Business Relationship Support
Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
Desired Qualifications:
Understanding of Commercial Credit Card (Visa and Mastercard)
Performance management - Experience in Establishing appropriate performance standards and high expectations with measurable statistics including thresholds for tracking and monitoring performance
Skilled and experience in identifying and implementing process improvements and efficiencies
Excellent verbal, written, and interpersonal communication skill
Effective organizational, multi-tasking, and prioritizing skills
Analytical skills with high attention to detail and accuracy
Strong collaboration and partnering skills
Advanced Excel knowledge
Posting End Date: 31 Oct 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.