The Office of Academic Affairs at Indiana University Northwest seeks qualified candidates for a full-time position of Student Success Coordinator (Student Services Generalist).
Indiana University Northwest (IUN) proudly serves the most ethnically and economically diverse area of the state. We take pride in our shared differences and find strength in the diversity of cultural wealth, lived experiences, abilities and aspirations reflected in our student body. In 2020, IUN was recognized by the US Department of Education as a Hispanic Serving Institution (HSI). We strive to provide life changing and transformational education to the communities we serve.
We seek someone with a strong desire to contribute to our goals and aspirations, with a demonstrated commitment to student success. The successful candidate will enhance IUNs capacity to monitor the progress of initiatives across campus and coordinate activities with the IU Northwest Student Success Team to improve the efficacy of initiatives and scale successful projects. The ideal candidate will be able to hit the ground running, with previous experience working in student success at the college level.
Job Summary
This position reports to the Director of Student Success and is under the direction of the Project Director, and the Director of Student Success, the Student Success Coordinator.
Department Specific Responsibilities
Assists with administrative tasks related to the daily operations, planning, and implementation of various student success initiatives
Serves as a liaison to campus stakeholders for cross-departmental student success initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation and reports.
Maintains an internal website and works with IUN's Office of Marketing and Communications to facilitate communication strategies.
Assists with development of experiential learning opportunities with the support of local community organizations and affinity groups.
Creates and maintains a Resources Hub and coordinates activities with faculty and existing student support; supports services in counseling, advising, tutoring, mentoring, and career services to maximize resources and achieve project goals.
Provides specific programming and services in support of IU Northwest's INVEST (INspiring, Valuing, and Empowering Success Together) initiative focused on undergraduate student engagement and persistence.
Interacts with students, community, employers, faculty, and various campus committees.
Develops, implements, administers, and tracks results for programs and events managed through the Student Success Center.
General Responsibilities
Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
May provide guidance to other student services staff; makes process recommendations to manager for improved delivery of service.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field
Preferred
Master's degree in related field
WORK EXPERIENCE
Required
2 years in student services, higher education, or related field
Preferred
Experience or familiarity with assisting student with navigating social services and/or financial resources
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Demonstrated ability to maintain confidential information
Demonstrated customer service skills
Commitment to working with people from diverse backgrounds and commitment to cultural competency
Ability to build strong partnerships with students and other university departments
Preferred
Possesses a strong customer services background in a metrics-based environment
Demonstrates program development skills, and understanding of college student success
Ability to work with programs or services to encourage success of Hispanic, low-income, and underrepresented students
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
This position is grant funded with expected annual renewals. Renewals are contingent on the availability of grant funds. It is supported by a federal grant under the Developing Hispanic-Serving Institutions Program-Title V.
Work Location
Gary, Indiana
Advertised Salary
$44,000.00 - $47,000 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Student Services Generalist
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
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