Part-Time Student Involvement Coordinator/Customer Contact Specialist - Sturgeon Bay at Northeast Wisconsin Technical College in Green Bay, Wisconsin

Job Description:

We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.
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Department: Student Involvement/ Sturgeon Bay

Reports To: Regional Manager

Salary Grade: PC

Workday Job Profile #: JC100395

LOCATION: Sturgeon Bay

STANDARD HOURS: 24 hours per week; Monday - Thursday from 8:00 a.m. - 2:00 p.m.

PAY RANGE: $16.36 - $18.67 per hour

*Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY

This position is responsible for planning and facilitating the Student Involvement activities and programs. In addition, the position supports marketing efforts of the campus through creation of content, materials and use of social media. On occasion, the position will assist students in the Welcome Center.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

• Coordinate a professional Student Involvement program that provides social, cultural, educational, and recreational activities for the student body. Provide a holistic college experience that engages a diverse student body.


• Collaborate with internal and external partners, including all NWTC campuses and RLC's for planning and implementing Student Involvement programming. Procure all related resources, supplies and prizes associated with events and activities.


• Monitor the Student Involvement budget.


• Maintain a campus calendar of all Student Involvement events and dates, prepare publicity and market student events.


• Publicize campus and student events, program information, community and other campus news as a core member of the social media planning team.


• Provide student development programs and services that encourages personal development and growth.


• Create connections with students to become a link to services, support and resources that will increase academic readiness, progress and success.


• Provide support and direction to Student Clubs and Student Club Advisors.


• Plan, organize and implement large scale special events for NWTC Sturgeon Bay including commencement, program orientation, graduate luncheon, annual student holiday dinner and student awards recognition.


• Assess student satisfaction with campus events, activities, and organizations.


• Collaborate with internal staff on the community resource coalition team to create and promote support for students through community organizations.


• Provide back up support at the Welcome Center desk when needed.


• Process student and employee photo ID's.

POSITION QUALIFICATIONS

Competency Statement(s)

• Values - Demonstrate behaviors and action that support the College's values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.


• Student Success - Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.


• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.


• Customer Oriented - Ability to take care of the customers' needs while following company procedures.


• Interpersonal - Ability to get along well with a variety of personalities and individuals.


• Organized - Possessing the trait of being organized or following a systematic method of performing a task.


• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.


• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.


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SKILLS & ABILITIES

Education: Associate Degree

Experience: Two years related work experience

**An equivalent combination of work experience and education may be considered.

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.

*NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.

Computer Skills

Microsoft Office Suite, electronic calendar system, Macintosh experience desirable

Other Requirements

Must hold a valid driver's license and be insurable under the Districts standard insurance policy terms

• Driving is required for this position as necessary for student events.

PHYSICAL DEMANDS

N - Not Applicable

O - Occasionally - up to 33 percent of the time or 0 to 2.5 hours per day

F - Frequently - 33 to 66 percent of the time or 2.5 - 5.5 hours per day

C - Constantly - more than 66 percent of the time or more than 5.5 hours per day

Physical Demands

Lift/Carry

Stand

O (Occasionally)

10 lbs or less

F (Frequently)

Walk

O (Occasionally)

11-20 lbs

O (Occasionally)

Sit

O (Occasionally)

21-50 lbs

N (Not Applicable)

Handling / Fingering

F (Frequently)

51-100 lbs

N (Not Applicable)

Reach Outward

O (Occasionally)

Over 100 lbs

N (Not Applicable)

Reach Above Shoulder

O (Occasionally)

Push/Pull

Climb

N (Not Applicable)

12 lbs or less

O (Occasionally)

Crawl

N (Not Applicable)

13-25 lbs

N (Not Applicable)

Squat or Kneel

O (Occasionally)

26-40 lbs

N (Not Applicable)

Bend

O (Occasionally)

41-100 lbs

N (Not Applicable)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, ("each a protected class"). Inquiries regarding the College's nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.

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