Customer Service Clerk at Stella-Jones Corporation. in Brierfield, Alabama
Posted in General Business 3 days ago.
Type: Full-Time
Job Description:
We are currently seeking a Customer Service Clerk to join our Pole Operations in Brierfield, AL. This role provides order processing support to Customer Service team, to deliver the highest level of service. Position is a clerical support role for the Customer Service team.
Principal Responsibilities:
- Accurately enters and reviews sales orders within 24 hours.
- Inputs customer and sales data into processing system according to company procedures.
- Ensures all proper paperwork is filed in customer folders to meet department policy.
- Provides backup coverage for Account Representative/Specialists
- Assists with special projects/reporting as assigned
- Supports invoicing customers, invoicing freight, and matching records for payment.
- Develops and maintains detailed written desk instructions covering all major responsibilities.
- May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks.
- Participates and contributes to company safety program.
- Performs other related duties as assigned.
Qualifications:
- Education: High School Diploma
- Experience: Three to Six months related experience and/or training; previous clerical support experience
- License/Certification: N/A
- Advance proficiency in Microsoft Suite
- Strong organizational skills, proactive attitude with exceptional attention to detail
- Capability to multi-task and work under pressure of deadlines
- Ability to work in a team environment and interface interdepartmentally