Medical Appointment Specialist - Orlando Street at Bay Cove Human Services, Inc. in Boston, Massachusetts

Job Description:

Mission Statement:


Bay Cove Human Services partners with people to overcome challenges and realize personal potential.



Job Summary:


Your position as residential counselor appointment specialist supports this mission as you will provide direct care services to adults living in a moderate/basic Bay Cove residential program. Support will be provided in a manner that promotes the development of independent and community living skills and an improved quality of life. Despite having a routine 9am-5pm schedule, some flexibility will be required depending upon appointments made outside that timeframe. This is a non-exempt position with a 40 hour daytime schedule.


Supervisory Responsibilities:


None.



Essential Functions of Position:

• Follows program model including clinical, programmatic and quality protocols (for example, house, staff, supervision meetings, trainings, data collection, community relationships, as required).
• Exercises strong clinical judgement in observing, supporting, resourcing and communicating.
• Teaches and reinforces activities of daily living (such as medication management, hygiene, cleaning, personal property management, relationship development, budgeting, and safety).
• Implements and develops program activities to reinforce and develop skills which may include using the teachable moment.
• Follows and implements all program safety procedures including crisis assessment, prevention and needed intervention.
• Schedules routine medical, dental, and psychiatric appointments in collaboration with residential staff and supervisors.
• Provides skilled coverage while accompanying individuals to medical, dental and psychiatric appointments.
• Maintains programmatic documentation.
• Performs household and property maintenance tasks toward the general upkeep of the residence.
• Performs other duties and projects as assigned by supervising personnel.

• 1-3 years' experience in human service setting preferred.
• GED or High School Diploma required.
• Department of Public Health certification in medication administration is required (MAP). *Applicants lacking Medication Certification must become certified within 90 days of date of hire to retain employment*.
• Certified in Prevent Training. *Applicants lacking Prevent Certification must become certified within 90 days of date of hire to retain employment*.
• Current driver's license and maintains a safe driving record.

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/partners.