Member Associate at Kitsap Credit Union in Port Townsend, Washington

Job Description:

About Us



Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.



About the Role


Kitsap Credit Union is hiring a full-time hourly Member Associate to work in-person out of our Port Townsend, WA location. This position is responsible for assisting members with financial transactions and new accounts as well as offering and demonstrating all-digital, remote, and self-serve options.



Quick Facts



Reports to: Branch Manager


Employment Type: Full-time, hourly, non-exempt, in-person


Salary Range:$19.61 - $25.98/hr depending on experience


Bonus Target: 5% potential incentive of base pay


Working Hours: Monday - Friday 9AM - 5PM


Grade: 5BC


Industry: Banking


Job Functions:Tellering, Teller, Banker, Banking, Member Representative



What you will do

• Assist members with their financial needs, new accounts, and transactions. Identify, develop, and close business relationships to build market position
• Educate and introduce current and new members to new products and services, self-service, and assisted self-serve options
• Understand and recommend products and services based on the member's need
• Use effective sales techniques that result in a positive member experience and meet or exceed sales goals
• Complete all documentation and forms accurately and efficiently according to policies, procedures, and regulations

This role may be right for you if you enjoy connecting with people in a customer service environment and enjoy meeting customer needs with tailored service solutions. You pride yourself on your ability to meet each person as an individual, meet personal sales goals, and contribute to team goals. Your previous employers praise your keen eye for detail, and your previous co-workers talk about your ability to see opportunities and act on them. Your friends consider you welcoming, and your family is proud of your ability to coach others in their financial aspirations.



Basic Qualifications

• High school diploma or GED required
• Cash handling, customer service and/or retail sales experience
• Must be able to work Saturdays and extended business hours
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of assuming level III of the Member Associate role and comply with the SAFE Act regulations

Our Values



Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.


Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.


Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.


Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.



What We Offer


Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 10 Paid holidays
• 2 Personal days
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Paid Care.com membership including back up childcare reimbursement
• Paid Rethink Care subscription, a personal wellness and professional resilience program

We believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees. If this is the kind of organization, you're looking for.

****** Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******

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