Customer Support Specialist - Tampa, FL at Roth Staffing Companies in Tampa, Florida

Job Description:

Customer Support Specialist




Location: Onsite position in Tampa, FL



Hours: Monday-Friday, 8AM - 5PM



Duration: Long term temporary, with potential for permanent placement



Pay Rate: $20-23 per hour



Key Responsibilities:

• Respond to high-volume customer inquiries via phone, email, and chat regarding mortgage loans.


• Provide accurate information and guidance, ensuring efficient resolution of customer questions.


• Maintain detailed records of customer interactions and transactions in the CRM system.


• Collaborate with internal teams to resolve complex customer issues and ensure timely follow-up.


• Uphold company policies and procedures while ensuring compliance with industry regulations.


• Continuously seek ways to improve customer satisfaction and enhance the overall support experience.

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.


• Minimum of 2 years of experience in customer support in a call center environment.


• Pre-employment background check and credit check required.


• Familiarity with mortgage loans or financial services is a plus.


• Proven stability in prior employment.


• Strong customer service acumen and a personable demeanor; enthusiasm is key!


• Experience working collaboratively in a team setting, along with strong computer proficiency.


• Excellent verbal and written communication skills.


• Strong problem-solving abilities and attention to detail.


• Ability to handle high call volumes while maintaining professionalism and a positive attitude.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now