Resident Services Coordinator at Harbor Group Management in Germantown, Maryland

Job Description:

Resident Services Coordinator

Job Title: Resident Services Coordinator

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY : In the Resident Services Coordinator role, you will be responsible for overall administrative and resident services support for each property you are assigned to.

ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

• Serve as the single point of contact for all residents; exhibit excellent customer service while investigating and resolving resident concerns.
• Process and type daily correspondence; post various notices at home when needed.
• Act as the information liaison between the Property Manager and residents.
• Create and circulate weekly, monthly, quarterly, and annual resident correspondence.
• Maintain an up-to-date resident call list.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum one year of experience in the property management industry
• Excellent customer service skills
• High level of interpersonal, conflict management, and communication skills
• Knowledge and experience with MRI, a plus
• Comfort with Microsoft Office Suite
• Bi-lingual (Spanish/English) requirement highly preferred

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement